Guest User
December 18, 2022
First time for us, and will most likely be the last. It’s cute, but for starters, the fire pit does not work apparently bc they have to have a permit for the propane? That should probably be removed as an “amenity” until it’s actually operational. With the cooler weather here, we specifically chose this hotel bc it had an awesome outdoor area from the pictures. Interesting though, as it’s sitting right next to propane grills that are operational! We walked in to our room to a funky smoke smell, felt like a sauna, tv not working, and the microwave beeping every 30 seconds bc of an error. We unplugged it, along with the tv bc there is no remote. There must be an event at IMG this week, bc there were 100+ kids and teens RUNNING around the entire hotel all weekend. We are currently training our rescue dog while traveling and the amount of shenanigans happening at this hotel was extremely overwhelming for him and us! Lastly, the housing division behind the hotel has a couple dogs that bark nonstop. I realize that is out of the hotels hands, but good to know for someone who would like a good nights sleep. EDIT TO ADD: We went out for breakfast on the day of checkout, and when we came back to the room we couldn’t get our key to work. Apparently they are battery operated? They had to call a locksmith, who showed up and told us not to watch him try to open the door bc it makes him nervous… see, the problem is- again, we have our dog in the room, and we weren’t comfortable letting someone literally break into the room without us being close by to monitor him as entry was made. As long time Marriott members, who travel about a dozen times a year, we were flabbergasted by the time we left! As you can see by the other reviews and comments from hotel management, they seem to spend more time apologizing to their guests than accommodating them. SAD! Because it’s pretty new and has lots of potential… clearly not the right people making the best business decisions here though!