The Hermitage Hotel - Oceana Collection

The Hermitage Hotel - Oceana Collection Reviews

The Hermitage Hotel - Oceana Collection

Exeter Rd, Bournemouth, BH2 5AH, United KingdomView Hotel Details
The Hermitage Hotel - Oceana Collection
The Hermitage Hotel - Oceana CollectionThe Hermitage Hotel - Oceana CollectionThe Hermitage Hotel - Oceana Collection
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The Hermitage Hotel - Oceana Collection Guest Reviews

4.6/5
Great
12 review
Verified reviews
Location4.9
Amenities4.5
Service4.5
Cleanliness4.5
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All reviews(12)
Positive reviews(11)
Reviews with photos/video(2)
Negative reviews(1)
Guest User
Compact Double Room
Stayed in Nov 2024
Couples
1 review
3.7/5
Posted on Dec 14, 2024
Only wanted continental breakfast ham was dry cheese hard and curled up 9.10 and all pastries are gone .small pieces of bread hard and dry .used this hotel 17 times now and it's been lovely. What's changed ?
Anonymous User
Standard Double Room
Stayed in Jul 2024
Family
3 review
4.0/5
Very Good
Posted on Aug 13, 2024
Though it's an old building, they have kept it neat and tidy, except the carpets. The shower room was clean, and the room was spacious. Breakfast was decent. It's slightly costlier for me, but season time.
Guest User
Superior Sea View Family 3 Room
Stayed in Feb 2024
Travel with friends
1 review
2.5/5
Posted on Mar 10, 2024
Good location to beach,but terrible service. As a 4-star hotel with high holiday price,you cannot store your luggage. Old and bad amenities, a king bed is constructed by two single bed. My friend even drop in the gap between two beds. Sea view room is at floor one, you can see nothing of sea,because the front of window is shadowed by the trees. I will never choose this anymore!
Response from Property: Dear Guest User,Many thank for your feedback.I`m sorry to read that you didn't enjoy your stay and that your friend faced a challenge with the bed.We do offer luggage storage on arrival ,but not on departure as we don`t have enough room to store it.Kind regards,Amy ThomasHotel Hotel Operations Manager
Guest User
Sea View King Or Twin Room
Stayed in Jan 2025
Travel with friends
2 review
4.2/5
Very Good
Posted on Feb 19, 2025
The location is very good
Bev Walker-Pugh
Superior Room
Stayed in May 2023
Family
3 review
4.2/5
Very Good
Posted on Jun 25, 2023
Great location for daytime but not so much for night. Very noisy outside until at least 3am. We had a family room and it was excellent. Loads of space in the main bedroom and then a separate bedroom with two single beds. Beds were really comfortable. We only ate breakfast in the hotel which was buffet style. Large selection available and it was very good. The car parking at the hotel wasn’t great. We had to drop our cases then find alternative parking. This was not easy as all nearby car parks were full - cheerleading competition on at BIC. We really enjoyed our stay and would return.
Response from Property: Dear Bev Walker-Pugh,Thank you for your feedback.Kind regards,Amy ThomasHotel Operations Manager
Guest User
Double Room
Stayed in Nov 2023
Couples
1 review
5.0/5
Outstanding
Posted on Dec 9, 2023
The staff were excellent, professional and could not do enough. Always happy and smiling
Response from Property: Dear Guest User,Many thanks for taking the time to write your feedback, and for your kind comments regarding the staff.We hope to see you again in the near future at The Hermitage.Kind regards,Amy ThomasHotel Operations Manager
Guest User
Sea View Double Room
Stayed in Jul 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Sep 3, 2024
Goddess of beauty
mcjojo13098
Compact Twin Room
Stayed in Dec 2024
Business travelers
10 review
5.0/5
Outstanding
Posted on Feb 22, 2025
Very good hotel, breakfast is a full English breakfast. The room has been redecorated and looks brand new. The hotel staff are very friendly and will help solve any problems.
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Guest User
Sea View Single Room
Stayed in Jun 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Jul 21, 2024
Very good sea view room, the sea view outside the window made me very excited, the service attitude was excellent, the bar was very good, which made my Bournemouth trip very good, I miss it very much
Original TextTranslated by Google
Response from Property: Dear Guest User,Thank you for your feedback.We`re delighted that you enjoyed your stay and we will look forward to welcoming you back.Kind regards,Amy ThomasHotel Operations Manager
Guest User
Twin Room
Stayed in Dec 2023
Family
7 review
5.0/5
Outstanding
Posted on Jan 29, 2024
The breakfast is good, there is a parking lot, and you can take extra beds with children. The hotel is extremely considerate and courteous to its customers. We arrived at the hotel from London Heathrow Airport very late on January 17th. The front desk guy with glasses welcomed us warmly and helped us carry our luggage to the room. We came to participate in a ballroom dancing competition. We originally booked a hotel for 4 days, but the teacher asked us to come 1 day earlier, and we later booked an additional day. After staying for 1 day, we had to change rooms for another 4 days due to room type issues. We didn’t want to deal with the big stuff, but a female manager, the lady leader, was very considerate and helped us move to the next door, which was very convenient. We booked a double bed, but it was new. The room is a single bed room. For our convenience, an extra bed was added. We are very grateful. And in the next few days, she came to ask if our stay was comfortable, she was very warm and thoughtful. I hope to stay in this hotel again when I come to participate in the UK OPEN competition in the future!
Original TextTranslated by Google
Response from Property: Dear Guest User,Thank you for taking the time to write a review.Your feedback is important, and we hope to be able to welcome you back in next years UK dance competition.Kind regards,Amy ThomasHotel Operations Manager