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Nice hotel, great staff, good breakfast. Rooms are very nice with super comfortable beds but when we stayed the weather was good and the room was so hot, no air conditioning and just a small fan provided! We would definitely not stay here in the summer months again. We ate in the restaurant but there seemed to be problems with the kitchen as we waited nearly an hour for starters and another wait for mains. There only seemed to be a handful of tables being used, so no idea what was going on there!

Lovely friendly staff, and it is well presented and in a good location. Didn’t have breakfast as they charged £7.50 for beans or eggs on toast. There is parking provided, if you can get a space as there is not enough parking for the amount of rooms they have. This is my main problem, they have squeezed as many rooms into the building as possible, I understand that with more rooms you can make more money but at over £90 a night, my room is basically a corridor. Single bed and bedside table just about fit in the room, and the en suite is so narrow if I turn sideways my shoulders touch opposite walls at the same time, have to squeeze past the sink to get into the shower, the whole bathroom is barely wide enough to fit the shower tray which also makes using the toilet uncomfortable. Not much that can be done about this now as I know you’re not going to spend tens of thousand losing business to close down and remodel, but the budget rooms are so small I feel they should come with a warning. Literally prison cells are bigger. For comparison, there is s premier inn down the road, king sized bed and the room approx 3 times the size with a sofa worse, armchair and desk, better parking and amenities, and unlimited full English breakfast included, for £8 cheaper a night. I much prefer supporting small local business but I honestly cannot get over how tiny this room is. Think tiny box bedroom on a 3 bed terraced house, then halve it, then try and fit an en-suite in there.

The hotel itself is a little tired but the room we stayed in was spotless we had clean sheets and towels every day room was cleaned every day. Staff were so helpful and friendly,myself and our 7 year old used the pool and games room every day .We only booked for two nights but we’re lucky to book the same room for a extra night .would definitely recommend Laguna Hotel already looking to book up for 2024. Considering it was the school holidays we found Laguna Hotel very reasonable priced, especially considering all the fascilities they have that are included in the price of your stay.

My husband and I wanted o spend one night in Bournemouth on our way back to Cornwall from Hampshire. It is true to say that we booked at this hotel very quickly at the last minute and didn’t do a careful check of reviews before booking. As this hotel is advertised as four star, we didn’t feel concerned about what to expect from past experiences of hotels which boast four stars. There are some good points about this hotel, but it is NOT a four star hotel with the facilities and level of luxury you might expect. In fact, it is advertised as a luxury hotel! I don’t think so! The room (208) was a large, sea facing room with a double bed. It had a small, basic bathroom. The toilet flush kept sticking and the shower was difficult to turn on as the button was stuck. The toilet bowl was badly stained and the bathroom was shabby. The furniture is old and dark. The very old fan was faulty and the hotel couldn’t find us a better one to replace it. The windows couldn’t be opened properly except for two which opened slightly .The bed itself was quite comfy and clean. Biscuits are provided along with one bottle of water. In a four star hotel, one would expect to find a fridge and also air conditioning would be essential! Why provide two robes when there is no space or pool? Spend the money on improving the facilities here and decorate properly to a high standard! Carpets shabby and worn throughout the hotel. Corridors shabby and dark with cardboard boxes strewn all over the place as cleaners worked through the rooms. Parking: We had an e mail on the morning of our visit asking if we would like to reserve a parking space in the car park over the road, which we did for £14. When we got to the hotel, we double parked to unload as space is very limited, then queued for fifteen minutes at the car park to find no spaces left in the allocated spaces. We eventually managed to find a space somewhere else . Chaotic! Breakfast was quite good. I was pleased to find croissants and fresh fruit with yoghurt. The cooked breakfast of scrambled egg was tasty and used real eggs which some hotels don’t. The restaurant / breakfast room was light and airy in contrast to the rest of the hotel. The location is good for the beach, but we should have researched the area as it is so crowded with groups of rowdy teenagers smoking pot everywhere that, for us, it was like hell on earth and we won’t be visiting again.

The superior rooms were large, clean, nicely furnished with great views of the 1st tee and 18th green. The bed (2 twins pushed together) was extremely comfortable. Really nice bathroom. Some limited parking just outside the lodge was useful. Every member of staff was friendly, helpful, and polite. They went out of there way to make it a wonderful stay. Nothing was too much trouble. The food in the restaurant was well cooked and good value. We were two couples having a mini break. My husband and our friend both said the golf course was in good condition, challenging and fun. It helped they had great weather. While they were hitting balls around the course, myself and the other lady in the party both had head and back massages from the on site beauty therapist, and it was really relaxing and effective. I would recommend a visit. She was really lovely. Meyrick park is located a short walk to the pier, seafront, shops and restaurants. Although,due to a few steep hills we did get a cab back after a few drinks and dinner on the seafront. This was our first visit and it won't be our last. We will definitely be going back. Highly recommended from our party of 4.

Arrived at the hotel was greeted by a really lovely guy called Anthony immediately had a good bit of banter with him. Might feel very welcome. Went up to the room as always. We stay here regularly. The room was perfect. Went down for an evening meal. I had salmon my wife had Japanese, curry absolutely perfect noticed this time after previous visits there was a new waiter at the bar his name was Jack. He was lightning and very quick as before we used to wait for our drinks should be given a rise and made manager as he is making your place more money Anthony had such a great sense of humour and also is an asset to your establishment. Maybe so much more pleasurable with these two guys

Nice hotel, not far from the beach. Breakfast was good but was only until 9.30am. Rooms were nice, spacious and clean we had a balcony room with lovely views of the beach, the rooms were quite hot and no A.C which is needed in hot weather. The outdoor pool is heated but no indoor pool for when the weather isn’t good. Staff were helpful and friendly.

We had a 3 night stay here, during some refurbishment of the reception area, this did not impact on our stay, and when we left the area was looking good. We stayed in the Lily suite a lovely choice which looks newly decorated and fitted out to a very high standard, we both particularly liked the bathroom and star lights! We used all of the hotels facilities treating ourselves both to a hot stone massage which was delightful and relaxing. A nice pool with sauna and steam room. We ate in the brasserie on our first night, the food was top class it surprised us that throughout our stay that only a few guests choose to eat here. We had the catch of the day and it was lucky for me that it was Skate a particular favourite the good food was matched by the service, the only thing that did let it down was the state of the table which looked grubby and needs replacing as does many of the wooden tables. Breakfast was buffet style plenty of choice and again very good. The staff throughout the hotel were very good and special mention to the barman who was very friendly and attentive during our stay. Reception could be more welcoming and friendly especially when you are the initial point of contact during your stay and early impressions count. Overall a lovely break and The Connaught is a hotel that I would highly recommend and return to.