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When we checked into our room we discovered a small card informing us that there would be no cleaning service unless we specifically requested it. We specifically requested a room clean at reception the following morning and left a swing ticket on the door handle requesting a room clean. We also informed them that the TV was now working, probably the remote batteries and we were assured that all would be attended to that day. After a long day we returned to find and could not enter because the key card was not programmed for our two day stay so I had to go to the reception to sort this out. We then entered our room to find that it had not been cleaned and made up and the TV was also still not working. No one had been in our room that day! We the had to order clean dry towels to be delivered whilst we made the bed and cleaned up the tea cups etc. The hotel advertise a coffee machine in each room but does not tell you that in a double room you are supplied with just 2 coffee capsules and if you do not specifically request a room clean, these 2 coffee capsules are to last the duration of your stay! We have stayed at hotels before where, for environmental reasons, you are asked if you actually require clean towels every day and I totally understand the logic but in these instance they still provide a daily chamber maid service.

Nice hotel, great staff, good breakfast. Rooms are very nice with super comfortable beds but when we stayed the weather was good and the room was so hot, no air conditioning and just a small fan provided! We would definitely not stay here in the summer months again. We ate in the restaurant but there seemed to be problems with the kitchen as we waited nearly an hour for starters and another wait for mains. There only seemed to be a handful of tables being used, so no idea what was going on there!

The hotel itself is a little tired but the room we stayed in was spotless we had clean sheets and towels every day room was cleaned every day. Staff were so helpful and friendly,myself and our 7 year old used the pool and games room every day .We only booked for two nights but we’re lucky to book the same room for a extra night .would definitely recommend Laguna Hotel already looking to book up for 2024. Considering it was the school holidays we found Laguna Hotel very reasonable priced, especially considering all the fascilities they have that are included in the price of your stay.

We hired the function room at this Hotel for our 50th Wedding Anniversary Party and must say it was excellent from the organiser at the Hotel (Lisa Dowdall-Souza) and the rest of the staff who went above and beyond to be helpful especially (Keiron) on reception who doubled as a bar-person in the evening, all in all a very good experience.

Arrived at the hotel was greeted by a really lovely guy called Anthony immediately had a good bit of banter with him. Might feel very welcome. Went up to the room as always. We stay here regularly. The room was perfect. Went down for an evening meal. I had salmon my wife had Japanese, curry absolutely perfect noticed this time after previous visits there was a new waiter at the bar his name was Jack. He was lightning and very quick as before we used to wait for our drinks should be given a rise and made manager as he is making your place more money Anthony had such a great sense of humour and also is an asset to your establishment. Maybe so much more pleasurable with these two guys

The superior rooms were large, clean, nicely furnished with great views of the 1st tee and 18th green. The bed (2 twins pushed together) was extremely comfortable. Really nice bathroom. Some limited parking just outside the lodge was useful. Every member of staff was friendly, helpful, and polite. They went out of there way to make it a wonderful stay. Nothing was too much trouble. The food in the restaurant was well cooked and good value. We were two couples having a mini break. My husband and our friend both said the golf course was in good condition, challenging and fun. It helped they had great weather. While they were hitting balls around the course, myself and the other lady in the party both had head and back massages from the on site beauty therapist, and it was really relaxing and effective. I would recommend a visit. She was really lovely. Meyrick park is located a short walk to the pier, seafront, shops and restaurants. Although,due to a few steep hills we did get a cab back after a few drinks and dinner on the seafront. This was our first visit and it won't be our last. We will definitely be going back. Highly recommended from our party of 4.

A fantastic hotel. The staff were so friendly and helpful and in this day and age of terrible service being the norm, it was absolutely faith-restoring to be treated so well and with smiles all round. They should be the flagship for customer service throughout the UK. Clean, bang up to date rooms, clean behind the scenes corridors (a rarity), great food and drink and just all round spot on. I also wasn’t well whilst I was there and the staff couldn’t do enough to help me. I felt really well looked after and safe there. Thank you Hotel Collingwood!

We had a 3 night stay here, during some refurbishment of the reception area, this did not impact on our stay, and when we left the area was looking good. We stayed in the Lily suite a lovely choice which looks newly decorated and fitted out to a very high standard, we both particularly liked the bathroom and star lights! We used all of the hotels facilities treating ourselves both to a hot stone massage which was delightful and relaxing. A nice pool with sauna and steam room. We ate in the brasserie on our first night, the food was top class it surprised us that throughout our stay that only a few guests choose to eat here. We had the catch of the day and it was lucky for me that it was Skate a particular favourite the good food was matched by the service, the only thing that did let it down was the state of the table which looked grubby and needs replacing as does many of the wooden tables. Breakfast was buffet style plenty of choice and again very good. The staff throughout the hotel were very good and special mention to the barman who was very friendly and attentive during our stay. Reception could be more welcoming and friendly especially when you are the initial point of contact during your stay and early impressions count. Overall a lovely break and The Connaught is a hotel that I would highly recommend and return to.

My husband and I wanted o spend one night in Bournemouth on our way back to Cornwall from Hampshire. It is true to say that we booked at this hotel very quickly at the last minute and didn’t do a careful check of reviews before booking. As this hotel is advertised as four star, we didn’t feel concerned about what to expect from past experiences of hotels which boast four stars. There are some good points about this hotel, but it is NOT a four star hotel with the facilities and level of luxury you might expect. In fact, it is advertised as a luxury hotel! I don’t think so! The room (208) was a large, sea facing room with a double bed. It had a small, basic bathroom. The toilet flush kept sticking and the shower was difficult to turn on as the button was stuck. The toilet bowl was badly stained and the bathroom was shabby. The furniture is old and dark. The very old fan was faulty and the hotel couldn’t find us a better one to replace it. The windows couldn’t be opened properly except for two which opened slightly .The bed itself was quite comfy and clean. Biscuits are provided along with one bottle of water. In a four star hotel, one would expect to find a fridge and also air conditioning would be essential! Why provide two robes when there is no space or pool? Spend the money on improving the facilities here and decorate properly to a high standard! Carpets shabby and worn throughout the hotel. Corridors shabby and dark with cardboard boxes strewn all over the place as cleaners worked through the rooms. Parking: We had an e mail on the morning of our visit asking if we would like to reserve a parking space in the car park over the road, which we did for £14. When we got to the hotel, we double parked to unload as space is very limited, then queued for fifteen minutes at the car park to find no spaces left in the allocated spaces. We eventually managed to find a space somewhere else . Chaotic! Breakfast was quite good. I was pleased to find croissants and fresh fruit with yoghurt. The cooked breakfast of scrambled egg was tasty and used real eggs which some hotels don’t. The restaurant / breakfast room was light and airy in contrast to the rest of the hotel. The location is good for the beach, but we should have researched the area as it is so crowded with groups of rowdy teenagers smoking pot everywhere that, for us, it was like hell on earth and we won’t be visiting again.