No5 Durley Road - Contemporary Serviced Rooms and Suites - No Food Available

Really happy with this guest house. Good location, beach not far and really close to town.

This has been one of the worst hotels I’ve stayed at. I currently live in the studio and found bed bugs. The owner tried to blame it on me and wants me to pay for the treatment, but look at the mattress and you be the judge of it. Nothing is ever fixed around here. There are cracks on the wall, the floor heating stopped working last year and I spent the entire winter without it. They gave me a portable one but it didn’t warm up the place like the floor heating. The carpet wasn’t cleaned before I moved in. The staff is rude at times and I’m trapped here until the bed bugs are sorted, because I don’t want to risk taking them with me to the next place. I’m mentally and emotionally exhausted with all this. It’s a nightmare and to top it all I’m being charged £950 monthly 😭😭😭😭

Somehow we ended up in the ‘studio’. I’d have been a bit disappointed by the standard if it was an Airbnb but as it was meant to be a hotel I was just confused. It was nothing like a hotel. You couldn’t stand up in the bedroom. Appreciate there was a picture but it doesn’t show the perspective that you can literally only stand straight in the very centre of the room. The shower and toilet were separate and downstairs in the ‘kitchen’ area. There wasn’t a handrail on the stairs. The window was a skylight so no view. There wasn’t a hairdryer. There wasn’t a wardrobe - just a crappy clothes rail. The crockery was almost non-existent. They didn’t provide a tea towel and when I asked I was given a dishcloth. There was a scouring sponge for washing up but it was old and manky. I mean, they cost like 10p each and they couldn’t stretch to a new one? The microwave was from the ark. The bedside light didn’t work and despite them replacing the bulb it still didn’t work. The table upstairs was so wobbly we daren’t put anything on it. The carpet was dirty. It was just really strange it was sold as a hotel room when it clearly isn’t. There were some positives - The bed was comfortable. And we had a great time but that was despite the accommodation. It just shouldn’t be sold as a hotel room because it isn’t. It’s behind and above a garage at the end of the car park next to the dustbins. Nice

One of the worst nights this year! Stayed at this hotel Tuesday night and was greeted by bed bugs 1am in the morning!!! Disgusting and the gentleman who helped me move rooms was hasty and rude! Emailed asking for a full refund no response from management! Avoid if you want an itch free night!!!

No5 Durley Road ticked all the boxes for us... something reasonably priced for a short weekend away, free parking and in close, walkable, proximity to the town center. Staff were all friendly and helpful and allowed us to park our car free of charge both prior to check-in and a few hours after checking out which was a great help. Rooms were clean and well equipped and had seemingly recently been refurbished. Perhaps its something they do not offer but we didn't have a room refresh during our stay, no big deal but thought it worth mentioning. There was a nice small garden area ta the front as well and we found the area to be fairly quiet both day and night. Would stay again

The owners allow street drinkers to congregate on the steps of their property, making noise until the early hours of the morning. When raised with the owners they couldn't be less interested. Would highly recommend you avoid this place at all costs.