Born Hotels with Pools

Where to start .... Checking in took about 25 min. !! We had made reservations weeks in advance but we were not 'in the system', someone had to be called, didn' answer, .... so it took a lot of time. Then we got our keycard to room 105. Once there, the card didn't work so back to reception. Ah, then uou need a (enormous) key to enter, no repairing the card! Wa made reservations to dine at the hotel. What a disappointment: we ordered some hors d'oeuvres to take our time to look at the menu. These were brought after the appetizer. However, all sorts of things were missing ... without notice. The main course was brought and immediately we asked for an extra portion of fries. It was never brought. The main dish also lacked things that were indicated on the menu. So let's go to the room. Once there the television didn't work. Back to the reception. Ah, apparently the previous guests took the remote control with them! Isn't that checked when you clean the room? Breakfast in the morning. At 9 o'clock we go to the breakfast room. Your room number? .... Oh, you haven't passed on an hour! Unfortunately.' Did we have to do that? Yes, at check-in you must immediately give the time when you want to have breakfast'. That was not asked. That's too bad!' ... And so I can go on: very dirty rooms indeed (the washbasin was not cleaned), dirty corridors, ...) This is definitely not worth 4 *, at most a low 3 *. We went there for three days to relax and all the relaxation provided by the (fine) Wellness was immediately transformed into stress by the hotel. They don't see us there again.