Shangri-La Boracay Reviews

Response from Property: Dear Andleeb Ansari, Warm greetings from Shangri-La Boracay! Thank you for taking the time to write us a review. We are pleased to learn that our colleagues, with their heart-warming hospitality and service, as well as our resort facilities, entertainment options and innovative cuisines, have made your stay memorable and provided you and your family with a piece of heaven during your stay with us. Our colleagues in general, will be as glad and encouraged as I am of your appreciation for their excellent service. I would also like to sincerely apologize for any inconvenience and disappointment that you may have experienced with regards to the room amenities during your recent stay with us. While I appreciate your feedback, rest assured that my team and I will look into the points you have raised, as we strive to continuously improve the resort’s services and facilities. Again, thank you for raising these to our attention. We truly appreciate your loyalty and support, and we look forward to welcoming you and your family back to our resort soon. Please feel free to contact me directly should you have any further feedback or require any additional assistance. Yours Sincerely, Shangri-La Boracay Team

Response from Property: Good day, Warm greetings from Shangri-La Boracay! Thank you for taking the time to share photos from your recent stay with us. Apart from your wonderful experience with the resort facilities, we hope our colleagues, with their heart-warming hospitality and service, as well as our entertainment options and innovative cuisines, have made your stay memorable and provided you with a piece of heaven during your stay with us. We truly appreciate your loyalty and support, and we look forward to welcoming you back to our resort soon. Please feel free to contact us should you have any further feedback or require any additional assistance. - Shangri-La Boracay team

Response from Property: Dear NS44,Warm greetings from Shangri-La Boracay! Thank you for your wonderful feedback.We’re so happy to hear that your entire experience, from airport transfer to departure, was perfect and made your holiday unforgettable. It’s truly our goal to provide seamless and memorable experiences, and we’re thrilled to know we achieved that for you.We look forward to welcoming you back for more amazing holidays!Yours sincerely,Shangri-La Boracay Team

Response from Property: Dear Ho Ching Ho,Thank you so much for your wonderful feedback! We are thrilled to hear that you had an immaculate experience at Shangri-La Hotel, Boracay. Your kind words about our service and staff are greatly appreciated and will be shared with our team.We are committed to providing exceptional service and creating memorable experiences for our guests, and it is always rewarding to know when we have succeeded.We look forward to welcoming you back for another fantastic stay.-Shangri-La Boracay Team

Response from Property: Dear TRINH BAO,Thank you for sharing your experience! We are glad to hear you had a great time at Shangri-La Boracay. We look forward to welcoming you back soon!-Shangri-La Boracay Team

Response from Property: Dear Jinseok, Warm greetings from Shangri-La Boracay! Thank you for taking the time to write us a review. We are pleased to learn that our colleagues, with their heart-warming hospitality and service, as well as our resort facilities, entertainment options and innovative cuisines, have made your stay memorable and provided you with a piece of heaven during your stay with us. Our colleagues in general will be as glad and encouraged as I am of your appreciation for their excellent service. We truly appreciate your loyalty and support, and we look forward to welcoming you back to our resort soon. Please feel free to contact me directly should you have any further feedback or require any additional assistance. Yours Sincerely, Hans Martin Gfrei General Manager Shangri-La Boracay

Response from Property: Dear Valued Guest,Thank you so much for your heartfelt review! We're thrilled to hear that you had such a perfect experience with us. It's wonderful to know that you enjoyed every aspect of your stay, from the food and rooms to the amenities, pools, beach, and our dedicated staff. Your kind words inspire us to continue providing exceptional service. We can't wait to welcome you back to your paradise soon!-Shangri-La Boracay Team

Response from Property: Dear noya,Thank you for sharing your experience! It sounds like your stay at Shangri-La Boracay was truly exceptional. With two private beaches, four restaurants, luxurious rooms, and amazing pools, it must have been a paradise-like experience for you. We're delighted that you found your time with us so memorable and special. We hope to welcome you back soon for another wonderful stay!-Shangri-La Boracay Team

Response from Property: Dear kiko29, Warm greetings from Shangri-La Boracay! Thank you for taking the time to write us a review. We are pleased to learn that our colleagues, with their heart-warming hospitality and service, as well as our resort facilities, entertainment options and innovative cuisines, have made your stay memorable and provided you with a piece of heaven during your stay with us. Our colleagues in general will be as glad and encouraged as I am of your appreciation for their excellent service. We truly appreciate your loyalty and support, and we look forward to welcoming you back to our resort soon. Please feel free to contact us should you have any further feedback or require any additional assistance. - Shangri-La Boracay team

Response from Property: Dear Hotelistic,Thank you for your feedback! We're delighted to hear that you enjoyed the nice environment and experienced friendly service from our staff at Shangri-La Boracay. We take pride in providing high-quality service to ensure our guests have a memorable stay.While we understand that our rates may be higher compared to other resorts, we're glad to know that you found the quality of service offered by Shangri-La to be worth it. Your intention to return is the best compliment we could receive, and we look forward to welcoming you back for another enjoyable stay in the future!-Shangri-La Boracay Team

Response from Property: Dear Valued Guest,Thank you for sharing your wonderful experience with us! We're delighted to hear that you found our service amazing and enjoyed our prime location. It's great to know that you had a wonderful time, found the place enjoyable, and appreciated the convenience for boat rides. We look forward to welcoming you back for more enjoyable moments in the future!-Shangri-La Boracay Team