Guest User
March 23, 2024
We booked this hotel for one night to catch some sleep on a long driving trip. We knew this was a budget motel and expected it to be no frills. But since it had the Best Western name on it, we also expected it to be clean and in working order with competent staff. However, it was none of those things. The air conditioning unit was broken and never fixed. The water in the room was brown/yellow out of the tap and the drinking water in the lobby ran out and was not refilled. The room was dank, musty and overly warm; without a working air unit, we could not improve that. The front desk staff's answer to all our complaints was, "We'll notify maintenance." "Maintenance" never materialized. This stay has eroded my trust in the Best Western brand. Next hotel stay, I will look elsewhere even if I have to pay more.