Rote Wand Gourmet Hotel, a Member of Design Hotels

If I were to return to the area, I would stay in the town of Lech. This hotel is in Zug which is a few miles away. There is a bus that runs to/from town every 1/2 hour so so, but stops running at night which forces you to take either a very expensive bus or taxi. The town of Lech is beautiful and lively. There is absolutely nothing surrounding this hotel. Regarding ski in/ski out, to return to the hotel you have to be a very solid skier or you will not be able to return on skis. If you're not a good enough skier, your only option is to ski to the town of Lech and rely and the bus/taxi system to return to the hotel. You could also download from the top, but I have no idea how you could manage walking up the large hill back to the resort carrying your skis while in your ski boots. When we were there was barely enough snow to ski back to the hotel and at the end of the trip it wasn't even an option. And this was early March!!! I think the lack of snow is due to how this part of the mountain is exposed to the sun. The hotel is awkwardly laid out because as the hotel has expanded over the years it has done so by adding annex buildings. To get to the majority of the hotel rooms you have to walk through long depressing underground tunnels and take either the stairs or wait for a tiny elevator to get to your room. We had multiple rooms and they had very weird and unsafe layouts. One room had a series of steps on either side of the bed. Can you image waking up in the middle of the night and having to navigate steps when you get out of bed??? In addition, some beds were built without headboards. One bed had a gap of approximately 8 inches to the wall. Not the most comfortable way to sleep. The breakfast was nice and they sourced their offerings mostly from local farms. There is a nice small terrace for lunch weather permitting. I would not be fooled by the term "gourmet" in the hotel's name as it did not meet my standards for excellence. The food was very heavy, and ok at best. All of the outstanding restaurants and nightlife are in the town of Lech. The staff was efficient and pleasant, except for ownership. Even if I loved the hotel, the owners are the reason I would never return. My best advice: LOOK ELSEWHERE!

I do about 300 nights a year at Bonvoy properties and was blown away by my experience at this charming Alpine hotel. The location itself is like being in a postcard. The hotel is very clean and modern and offers all the luxury amenities you could ever want (multiple styles of saunas, pools, and a complete gym). The best part about the hotel is the fact that every meal comes with the stay. This isn’t normal hotel food, however. All meals are made with incredibly fresh local ingredients in their Michelin rated restaurant. Dinner is 5 courses and offers 4 meal types (meaning vegetarian and vegan friendly, too). Don’t worry, even if you miss the great lunch, they have afternoon cake time with several cake selections. The hotel is also a ten minute hike away from a beautiful 50 foot waterfall and like a 5 minute walk from a ski lift (with enclosed gondola cars). The chair lift system connects you to most of the entire area and is almost like a mountain metro. Finally, and most importantly, customer service and the people working at the hotel make the stay exceptional. We were given world class service by Dominic. He greeted us and got us checked in when we arrived (and also called us before we arrived to make sure we had dinner waiting for us as we arrived late in the evening). He gave great advice on things to do and was a genuinely kind and caring person. I have never been made to feel more welcomed or appreciated in all my stays. The whole staff was great and I cannot recommend this hotel enough. You won’t be disappointed. Thank you, Dominic and team for such a memorable stay!