Guest User
June 30, 2023
We have stayed at MUCH better Comforts than this one. On first entry, lobby smelled damp and musty. Staffer was cold and barely spoke English with a heavy Indian or Pakistani accent. Sign in process, where you usually initial a paper printout about no smoking, etc, was all electronic on a tiny cell phone sized screen with my initials pre-filled in, and ( I should have read the tiny font, I know!) it auto enrolled me in the Choice Rewards program, which I did NOT want. Clerk probably gets a commission for that trickery. The hotel did big things ok, like clean room, comfy bed, hot water, BUT the multiple little things reflect badly on Comfort such as; toilet set VERY loose, holes in bathroom wall where something pulled off, missing screw in light switch cover plate, leg on table ready to fall off, old fashioned CFL bulbs in desk lamps, damaged plaster in several places. Many maintenance details ignored because it is more profitable to do so. I don't know how Comfort allows such penny pinching, as it reflects badly on the flag. Franchise inspector dropped the ball. Go somewhere else.