HIROAKI
September 29, 2024
I booked this hotel and paid in advance through *******, but I was charged again when I arrived the hotel. The hotel manager said the hotel had not received the fee from *******, and that you need to pay again. I paid for the hotel and then requested both the hotel and ******* to investigate the payment status to clarify which side, hotel or ******* is holding the money I overpaid. However, neither side responds to it and of course I haven’t been refunded the fee of more than £300. Isn’t this a scam? ******* support team asked me to send a receipt from the hotel, and I sent it, but their answer was “we can’t refund the fee” without telling any reason or the investigation status. I will never use ******* nor the hotel.