Best Western Hotel 99

No cot was given for our 2 year old boy do he had to SLEEP ON THE FLOOR FOR 2 NIGHTS. Also my wife's medication was near the bed and when we got back it wasn't there so the cleaners nicked it. The start were QUITE Rude. We would like some compassion

very nice clean and good location

Bedroom and bathroom were absolutely stunning. Comfy mattress. Plenty of tea and coffee. The negative I have for this hotel leaving my review was a 3/5 was I booked through triple for 2 adults and they changed it to 1 adult (no fault of the hotel of course) but on departure I was asked to pay £25 for my partner. I of course paid this but I did query as to why. The gentleman on reception explained that they had single occupancy guests complaining about the fact they were paying £105 for a room so they lowered a single occupancy to £79. I work for a hotel myself and we charge by the room , it doesn’t matter if there’s 1 adult or 2 adults and 3 children. They use the same room. A single occupancy guest could use the same amount of amenities as a family of 5. I do not agree with this extra charge and believe all hotels should be on room rate not the amount of guests. The 2 gentleman I dealt with were absolutely fantastic. This isn’t a complaint more of a criticism. Of course I understand staff are only following their policies and I completely respect that. I would have stayed with this hotel again but learning that it’s £25 for my partner to come into the room and share a king sized bed with me and 1 tea bag each is a bit silly. If we had squeezed into a single bed I’d completely understand.

lift is slow, everything else spot on

Good clean hotel Nice clean hotel and very friendly and helpful staff. Rooms are modern and clean.