The Fernhurst by Greene King Inns

Decent place to stay

On arrival we were met with a reception that wasn’t manned and the doors were actually not security locked (with a key card) as the doors weren’t shut fully which automatically put us on edge. When me my partner and our 2 year old daughter went into the room, the room was not up to a basic standard of hygiene, the floor was dirty and there was several holes and brackets in the wall. There was some white powder on the bottom of the hairdryer. There was some kind of liquid on the bathroom wall, and no hand soap available. There was also no hot water in the morning. We had to rush off for a family meal immediately after a 5 and a half hour drive to arrive at the hotel. After asking for hand soap in the room we had to leave the hotel for the meal and had no other choice other than to stay for one night. The next morning we woke up to find there was no hot water at all. When We expressed our full concerns and were offered to have our breakfast on the house by the restaurant team, as an apology but we expressed that we didn’t want to stay a second night with our 2 year old and would be finding somewhere else to stay . After communicating back and forth with the manager they agreed to give us a partial refund and again apologised. This is obviously appreciated but I truly hope that they listen to our feed back and concerns and rectify the issues as this is not acceptable, especially with a young child.

Had a great afternoon with friends and the food had improved. Been before, but this new manager, Nick has made vast improvements and we felt comfortable with the friendly staff, most of all Rob, who was wonderful

Basic rooms with bathrooms which are extremely dated and in desperate need of a refurbishment. I was very disappointed I asked for a double room and got two single beds shoved together, not comfortable at all. Bedding was clean but the room was very dusty. The reception staff were very pleasant and helpful.

Excellent stay Excellent service and amazing hospitality. Customised service for late night check-in

The staff were very helpful, the food was excellent. The condition of the premises was a bit tired but clean and tidy. The food was delicious and there was lots of choices to suit every taste bud.