Residencia Universitaria Resa San Mamés

1. There is no service at all. An old fat woman at the front desk has a very bad attitude. Every time she speaks to us as if we are elementary school students who have made mistakes, she is very rude. There is another thinner waiter with an okay attitude. Every time she wants to help us solve the problem, this old fat woman seems to be the manager and says no and doesn't care. 2. The room facilities are poor. The water in the shower is hot and cold. It can burn people's skin at one moment, and it is too cold to bear at another moment. The fat woman said that their water tank is broken and all the rooms have this problem, and they can't solve it for us. When it suddenly gets hot, there is no time to hide, and the skin is burned red. There are also facilities for the disabled in the bathroom. If a disabled person really lives in this room, how can he hide in a hurry when the water is hot? The bath towels in the room are changed every three days. It can only be cleaned once every three days. 3. There are errors in the message transmission and the attitude is arrogant. When we checked in, we said that there was breakfast and wanted to communicate with them. The fat*** acted as if we wanted to defraud. Just asked him to ask if we can have breakfast the next morning if we have confirmed it. She was angry and didn't help us check. As a result, we paid for the meal the next day. Later, she checked and the two meal coupons were wasted. 4. No consideration for customers. On the last day, we had to leave at 2 am and wanted to pack a breakfast in advance. They said that this service is not available in most hotels. Overall, this stay was a disaster. You can find better options elsewhere for such an expensive price.

El desayuno es buffet pero con condiciones, no puedes repetir de todo lo que se ofrece. Para mí gusto, le falta el típico revuelto de huevo, salchichas, bacon y queso. No está mal pero quizá un poco flojo y básico. Personal muy amable. Zona de desayuno muy limpia y las chicas muy atentas. La habitación que nos tocó muy silenciosa, ventana totalmente aislada de ruido y climatizada frío/calor. Baño con ducha amplia. En general todo limpio y cuidado.

Todo muy bien, muy bonito el sitio, la habitación muy bien, pero la limpieza muy mal, habian manchas en el baño y en la zona de la cocina, y la cama estaba muy blanda y se doblaba en el medio, no fue posible descansar bien

Alojamiento El alojamiento está muy bien ,tienes en la habitación una mini nevera,una placa vitrocerámica y fregadero .también sus respectivos platos,vasos,etc..,las personas de recepción muy majas y te ayudan en todo ,las chicas de la limpieza y del desayuno majisimas ,volvere

Muy bien situado sobre la terminal de autobuses, y dotado de una pequeña cocina donde prepararse algo para comer.

Comodo Todo bien