Hotels in Tiergarten, Berlin

Good hotel, great location, but disappointed with the service… either you stay for one night or 4 nights they will only put once water in your room when you first arrive. Which is not fair for people who pays for several nights. I asked the front desk and they simple said no. Same about the Sauna… there is a sauna in the hôtel but it’s only open from 6pm!! Til 11pm. That means we cannot go at all in the morning which is silly. So i went there at 6 pm but i had to ask the front desk to turn it on but they forgot about me and at 7pm it was still not on. Very bad.

Love this hotel so much! It has the amenities we needed. Washing machine, dishwasher, kitchenette to cook. Clean and tidy. Room comes with smart tv and location is great! Walking distance to the Christmas market!

The Grand Hyatt Berlin is located about 5 minutes from the subway station (the subway station is the next stop from Berlin Central Station). The room service size is satisfactory in all aspects, and it is a very cost-effective option! There is a newly built shopping mall nearby, with a large supermarket, as well as a variety of food and coffee shops. The location is safer than Berlin Central Station. It is recommended for families or friends with safety concerns.

Hotels are too expensive for the Berlin Film Festival. But it's very convenient here.

The front desk staff, both morning and evening, were welcoming and provided prompt and efficient assistance, which I appreciated. The room was nice. One slight annoyance, however, was that the breakfast staff deliberately failed to inquire about the beverage needs of Asian customers, even though we were clearly within their designated area and arrived at a convenient time, without causing any inconvenience to the staff. This isn't something I'd expect in such an international hotel.

This stay at the Ritz-Carlton in Berlin was very disappointing and far from the standard that a five-star hotel should have. First of all, although the hotel states on the official website that it is ”pet-friendly”, I also confirmed by email before booking that cats can be brought in, and I have seen other guests bring cats, but after our cat accidentally pooped on the bed, the female employee who came to deal with it was very indifferent and even said directly that ”cats are not allowed in the hotel.” This is completely inconsistent with the confirmation information we received before. Her tone and attitude made me feel accused and disrespectful. The male employee who came to clean later also showed strong impatience and disgust, and the whole process made us very uncomfortable. As a customer, we have tried our best to deal with the problem and proactively informed, but we got such a response, which is really unacceptable. Secondly, there were serious problems in the service many times: • We ordered food through the online system at night, and the system showed that the order was successful, but in the end no one delivered it. We stayed up late waiting for the meal, but we could only go to bed hungry, and no one notified us in advance that the order was cancelled or wrong. • Once we called to ask for towels, and they promised to ”bring them right away”, but we actually had to wait for nearly 20 minutes. Although this doesn't sound like a long time, we had to stay in the room because of this, which delayed the rest of our trip and was very inconvenient. • On the first day of our stay, there was an Easter-themed chocolate dessert in the room, but we didn't finish it at the time because it contained cream and was not suitable for self-disposal. As a result, the dessert was never cleaned up until we checked out. The trash can in the room was open, and even if we tried to throw it in, it would be easily touched by the cat. As a result, the cat actually ate the cream that had been there for a few days, causing diarrhea. This not only made us very worried about the cat's health, but also showed that the cleaning work was not in place. In addition, the overall room environment and service process were not as expected. The experience was more like an ordinary hotel without systematic management, rather than a top international brand. The only thing worth affirming was the doorman team, who were always enthusiastic and polite, and were a rare highlight in the entire stay. We chose Ritz-Carlton because of our trust in its brand, but this experience completely broke our expectations, and I am afraid we will not consider staying in this hotel in the future.

Best hotel choice for attending the Berlin Film Festival! Excellent location and convenient transportation. The room was spacious and the bed was very comfortable. The hotel staff asked if we wanted a shower or a bathtub. And helped to call a taxi, very considerate service, the overall atmosphere is very good, will recommend it to other friends!

I had a fantastic stay at this hotel. The location is excellent – there’s a bus stop right outside, which made getting to all the main attractions incredibly convenient. It’s also just a 10–15 minute walk to a wide variety of shops and restaurants. The room was spacious, spotlessly clean, and well-equipped, with high-quality amenities from Byredo. As a member, I enjoyed some great perks like complimentary drinks and free late check-out until 2 PM, which made the stay even more enjoyable. The staff were exceptionally friendly and helpful throughout my stay. Overall, I was extremely satisfied and would highly recommend this hotel to anyone visiting the area.

I highly recommend everyone to go. First of all, this is a chain hotel, and the basic quality can be guaranteed. Second, the hotel is only a few minutes away from the station. There is a shopping mall next to the station, and you can also go shopping.

This business trip was to go to the exhibition, because this hotel is the closest, so I chose their home, the first foreign hotel. The overall feeling is not bad, mainly close.