Best Western Hotel am Spittelmarkt Berlin

地點方便，離地鐵站3分鐘距離，鄰近博物館島，走路可達。飯店設施雖舊，但還算整潔。

Ho soggiornato al Best Western am Spittelmarkt per 3 notti e ne sono rimasto molto soddisfatto. L’hotel si trova in una zona tranquilla ma centralissima, a pochi passi dalla fermata della metro (U-Bahn Spittelmarkt), quindi perfetto per esplorare Berlino. La camera era moderna, silenziosa e ben pulita, con letto comodo e bagno funzionale. Staff cortese e disponibile. Ottimo anche il Wi-Fi. Colazione abbondante, anche se un po’ cara. Nel complesso, consigliato sia per viaggi di piacere che di lavoro.

一切都很好，除了房間小了點

Прекрасный отель

The hotel was excellent, the staff friendly, helpful and nice. The hotel was more than clean, the rooms, the beds (changed every day) and the bathroom too. There was the most extensive breakfast buffet imaginable. Kudos to the hotel. All this was NOT, I repeat NOT, thanks to Trip.com who, despite the fact that we had booked a room with breakfast, made a mistake and did without breakfast. As a result, we had to pay 6 x breakfast (3 days x 2 people). Fortunately, the hotel accommodated us in this. When we complained to Trip.com, they kept insisting that we had booked without breakfast. Now, a mistake can happen, but acknowledge it and act accordingly and compensate the customer well and completely. In the end, we received a NON-COVERING "compensation" of 31 euros (strange, randomly chosen amount). I accepted it because it is better than nothing and I did not feel like sending emails back and forth and getting automatically generated answers with errors. Calling is also not possible because there was NEVER Dutch support. Although I will certainly return to the Best Western Hotel am Spittelmarkt in Berlin, it will probably not be through Trip.com again.