Leonardo Royal Hotel Berlin Reviews

Response from Property: Dear Sandiriana Sidi,It's great to hear that you found our hotel conveniently located and our reception staff polite. That's what we love to guarantee to every guest at the Leonardo Royal Berlin Alexanderplatz. We are sorry to hear about your experience with our WiFi. We always aim to deliver seamless connectivity to our guests and it's disappointing to learn that we have not met your expectations in this regard.We appreciate your constructive feedback and will certainly use it to improve our services. It was our pleasure to host you and we look forward to welcoming you back in the future.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East

Response from Property: Dear Tanzhao,It is delightful to hear that you found our hotel to be a suitable choice for your business trip. We always strive to provide the utmost comfort and convenience for our guests, especially those travelling for work. Your positive ratings for our surroundings, amenities, cleanliness, and service are truly appreciated. It's our pleasure to have been able to meet your expectations.We look forward to welcoming you back on your future business trips.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East

Response from Property: Dear Kumala Sari,It's delightful to hear that our location, cleanliness, and room size lived up to your expectations. Your recommendation means a lot to us at Leonardo Royal Berlin Alexanderplatz. We aim to provide our guests with a memorable experience, and we are thrilled to learn that we succeeded in your case. Should you find yourself in Berlin again, we would be more than pleased to welcome you back.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East

Response from Property: Dear Guest,Your thoughtful review of our Comfort Twin Room is much appreciated. We're pleased to hear you found the operation of our traditional styled hotel to be orderly and that our ample parking facilities were convenient for your needs.It's particularly delightful to hear that you enjoyed our breakfast selection. We strive to offer a variety of options to suit our guests' different tastes and ensure they start their day on a positive note.Thank you for choosing Leonardo Royal Berlin Alexanderplatz for your stay. We hope to welcome you back in the future.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East

Response from Property: Dear guest,It's unfortunate to hear about your recent experience at the Leonardo Royal Berlin Alexanderplatz. Our guests' comfort and satisfaction are our top priorities and it's disappointing to know that we haven't met your expectations during this stay.We deeply regret the issue concerning bugs you've encountered. Rest assured, we have communicated this matter with our housekeeping team in order to prevent such incidents from happening in the future. We sincerely hope to have another opportunity to provide you with the high-quality service that our hotel is known for. Kind regards,Katrin Kraske,Guest Relations Manager Cluster East

Response from Property: Dear Guest,It's delightful to hear that you found our location near Alexanderplatz to be convenient, and that you appreciated our abundant breakfast offerings. We're also pleased to note that our hotel stood out among the ones you visited in Germany.Booking during special events such as the marathon can indeed be challenging, and we're glad that you were able to secure a room with us at Leonardo Royal Berlin Alexanderplatz. We hope to see you again for your next visit to Berlin.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East

Response from Property: Dear Guest,It's heartwarming to read about your positive experience at our Leonardo Royal Berlin Alexanderplatz hotel. We are pleased to hear that you appreciated the cleanliness of our property and enjoyed our breakfast selection.We understand that you initially missed finding indoor slippers in your room. In line with our commitment to sustainability, additional amenities like slippers and bathrobes are available upon request, and our reception team is always on hand to assist our guests with their needs.Your feedback encourages us to continue providing the best possible service and comfort to our guests. We look forward to welcoming you back on your next visit to Berlin.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East

Response from Property: Dear Siham Kadhim Ali,I regret to read that your experience at the Leonardo Royal Berlin Alexanderplatz did not meet your expectations. Your feedback regarding the room size and breakfast quality is taken very seriously. It's important to us that each guest feels comfortable during their stay. For future visits, please know we have a diverse range of room types and sizes available to better cater to your preferences. We constantly work on improving our services and your remarks provide valuable insight for this process.We sincerely hope that you will reconsider and allow us another opportunity to provide you with an improved stay.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East

Response from Property: Dear Guest,We are glad to hear that your check-in process was smooth and you found our staff to be consistently friendly. Your commendation about the cleanliness is much appreciated as we take great pride in maintaining our facilities.We regret to learn about the slight defects you experienced in your room and the lack of soap. We will take note of this feedback to improve the overall guest experience. Additionally, we understand your concerns regarding the provision of complimentary mineral water and tea facilities. Please note, for future visits, we do provide a capsule machine for tea preparation and can also provide a kettle upon request.We also acknowledge your feedback about the room size. We offer a variety of room sizes to better cater to our guests' comfort and convenience. Your observations will be valuable in our continuous effort to enhance our services.Thank you for your commendations about our dining rooms and breakfast buffet. We are delighted to know that you found them to be very good.We look forward to welcoming you back to Leonardo Royal Berlin Alexanderplatz in the future.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East

Response from Property: Dear Dongfangshangzhanshen,I am sincerely sorry to hear that your recent stay at Leonardo Royal Berlin Alexanderplatz did not meet your expectations. Your feedback regarding the cleanliness of our bathrooms certainly raises concerns and it's regrettable to learn about your experience. Please be assured that we are committed to providing a clean, comfortable environment for all our guests. We have a rigorous cleaning and inspection process in place. Kind regards,Katrin Kraske,Guest Relations Manager Cluster East

Response from Property: Dear Siham Kadhim Ali,It's wonderful to hear that your stay with us at Leonardo Royal Berlin Alexanderplatz was comfortable and enjoyable. We strive to create a welcoming environment for all our guests and we're glad to know we achieved this during your visit.We look forward to welcoming you back to our hotel in the near future.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East