Classik Hotel Alexander Plaza

Me and my family (4 persons) were assigned two rooms. The rooms were nice enough, however we soon noticed black mold in the showers. One more than the other but both rooms had an issue. Upon telling this to the receptionist he suggested he would send housekeeping to clean it up. This was not a solution we would be ok with since black mold is a health hazard and we didn’t want our children to live in it. We were then told that there was no rooms available until tomorrow and that it would only be one room that could be changed if we wanted to be on the same floor as our kids. Unhappy with the solution and lack of compensation for our inconvenience we agreed since the receptionist told us that he could not tell us if we could change hotels and get our money back. Reportedly there would be no manager, who could answer these questions, in the hotel until Monday (this was a Saturday) which seems outrageous to me. The next day we moved out of one room and when we got back, imagine our surprise when we were offered a room two floors from what we agreed upon. We then wanted to move the second room to the fifth floor but apparently that was not possible and we still couldn’t speak to a manager. Also the receptionist were very disrespectful first ignoring us and than making jokes about us with other guests as we left. At this poo t we just had enogh and sent an mail to the magner telling them we just wanted to enjoy the rest of our vacation not moving around any more but that we wanted some sort of compensation. We got a reply telling us they now had a room near the kids room but we were given no compensation. Also, the reason we couldnt have a room on the same floor the first time was that more rooms on the same floor also had black mold in them…. That didn’t seem to stop them from puttning other guests in the room we left and other on the same floor….