Guest User
August 27, 2024
Too bad, no doubt about it. First of all, we booked a deluxe king room with a bathtub for 1,600 yuan on Ctrip, but the room we were given was very small, and the rooms on the floor were very smelly. On the first night, I thought it was just this type of room and didn't argue. The outrageous thing was the second night, in the middle of the night, there was a loud dripping sound from the ceiling leaking onto us, and our clothes and quilts were all wet, waking us up from our dreams, and the ceiling also fell down. It was speechless. The excessive thing was that we called the front desk, but they didn't apologize at all, and seemed very calm. They directly changed the room type for us. We arrived at the new room type and found that this was the deluxe king room. When we checked out, we argued with them, and the waiter said that our original room was a deluxe king room. He refused to admit it and didn't apologize. It's just bullying Chinese people, discrimination, and intolerable!
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