Shangnaosimayou
April 23, 2025
The hotel was very unreasonable. My phone was stolen on the day of booking. Someone else booked the wrong time with their phone. They had already checked in. We negotiated to change the time to the same day or to cancel the wrong booking. And we couldn't book on Ctrip, but we could book on other platforms. It was an unfair clause. I was alone with my child. I was at the hotel front desk late at night and had to book a new one for the same day. The hotel room was very small. The bathroom was a bathtub without a non-slip mat, so it was inconvenient to take a shower. No one wanted to stay in the wrong room even if I gave it to my friends. Anyway, I will not book or stay again.
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