Four Points by Sheraton Costa Blanca

A bit out of the way from the main area of Benidorm - great for theme park. Staff need more training as they didn’t seem to know what facilities the hotel has.

I have to start by saying I've been with Priceline, part of Booking Holdings for the past 20 years. For the past 8 years I've been a Platinum member (minimum of 25 trips per year, 21 already this year). Priceline made a mistake with my reservation, for the first time ever on June 19th, 2025. As I arrived early to this hotel, I was informed and assisted very kindly by Gustavo and Liberto. They explained the "no reservation" situation and assisted me in every possible way, while Priceline was trying to sort the problem out. 2 hours later, Priceline tells me they had spoken to "Yago" and that he was some sort of booking supervisor, and that he was impossible to deal with. Then I spoke to Yago myself, and he was not only rude, but also as priceline had said, impossible to deal with. For the next waiting hour, in the lobby, I met Rafa, who offered my wife, and I waters and kind of calmed us down. He said not worry, everything has a solution...."take it easy, after 3 hours of waiting time". Long story short a person like Yago, should be no manager anywhere. Priceline compensated us with the second best suite the hotel offers, and even forty euros for the misunderstanding and wasted time. The next day, I learned "Rafa" was the head of security, and that he had allowed us to park in the hotel even knowing our names where not in the reservation's list. Within the next few days we met Rafa's boss, Laura and Rosa (Bar), our room attendant, and the lifeguard Mateo at the pool. During my stay, (4 days) I personally witnessed "YAGO'S rudeness to his own colleagues, and even throw the front desk phone at someone after an unhappy conversation. Such a wonderful hotel and staff do not deserve a poor review due to one person. Please, understand, the staff and hotel deserve ten stars!!! Breakfast was superb, pool entertainment fantastic, cleanliness A+, and every waiter and waitress simply efficient and kind. JUST ONE PROBLEM MY FRIENDS, AND IN MY 8 YEARS AS A PLATINUM MEMBER, THIS IS MY FIRST AND ONLY NEGATIVE REVIEW. Soy Jose Ochoa, estadia del 19/06/2025 - 23/05/2025. Tambien miembro

Stayed here for a couple of nights earlier in the week. The hotel is huge, with plenty of parking (try to get a space out the front of the building rather than go to the underground carpark as that is tight to get in/out). Ideally located next to Terre Mitica and you can get free passes as part of the deal for the duration of your stay. We stayed in a family room which was really nicely furnished, spacious and ideal for our purposes, though there were a couple of little niggles like the shampoo bottle on the wall not having any content for the duration, or the maids not removing dirty glasses, but these were minor. Benidorm is also a only a short taxi ride away, cost us 15 euros to get to the old town and under 10 euros to get back from the newer part of the *****. Check-in was slow slow slow, and we queued for at least half an hour. We may have just been unlucky as the people in front of us all either seemed to have issues with their bookings or were just asking lots of questions without being aware of the queues building up behind them - but either way it was not an ideal way to start the day - once we were at the desk we were done within 5 minutes. Breakfast was chaotic, but the buffet was extensive and decent. On the first morning we got straight in there, but struggled to find a clean table as there was no management of the situation. On the second morning it was being managed and tables were allocated on arrival, but it did mean a huge queue that took around 25 minutes to get into the restaurant. It did feel like there were just not enough staff for the amount of customers as there was never any clean cups for the coffee machines unless you were there when clean ones were brought out, and food trays were frequently empty with slow replenishment. We really liked the sun terrace with views over Benidorm, and ate at the restaurant in that area (Sirocco) one night. Food was good, and relatively well priced for a hotel, again it was just the slow service that let us down, as it took 20 mins to get the bill. The swimming pool is huge, and there was plenty of availability for sunbeds and umbrellas, and a relatively quiet pool bar with friendly service. Overall, we did have a good stay here and really enjoyed it, I think they just need to get a few more staff to reduce the amount of waiting at every point, queues are not good!