Climia Benidorm Plaza

We stayed at Hotel Climia Plaza in Benidorm in July on a full board basis, and unfortunately, our experience was extremely disappointing from start to finish. After travelling through the night with four small children, we arrived exhausted at 12pm, only to be told we couldn’t check in until 3pm. While we understand check-in policies, the lack of empathy from the male receptionist was shocking—he barely acknowledged us and offered no support or understanding despite our situation. When we finally got to our rooms, things went from bad to worse. The rooms were in terrible condition: threadbare carpet, visible stains and dirt on the walls, chairs, and furniture. There was no balcony, just a window, which was littered with rubbish—including dirty underwear left from previous guests. It was absolutely unacceptable. The food was another letdown. It was mostly lukewarm, with very little variety, especially for children. Not what you’d expect from a hotel catering to families. Despite requesting rooms together and on a lower floor due to having two prams, we were placed on completely different floors—2 and 4—which made things incredibly difficult. The hotel has 17 floors but shockingly few lifts to accommodate guests, leading to long waits and frustration, especially when trying to manage prams or tired children. Again, when we asked to be moved, the same receptionist was rude, dismissive, and told us it wasn’t his problem and to speak to Jet2. He literally waved us off. Another major downside is the pool area. There is no sun around the pool from lunchtime onwards, making it quite uninviting if you're hoping to relax or sunbathe in the afternoon. This hotel is definitely not a four-star as advertised—it’s a two-star at best. The facilities, cleanliness, and service were far below standard. This was easily one of the worst hotel experiences we’ve ever had. We will not be returning, and I would strongly advise other families to think twice before booking.