Hotel RH Royal - Recommend for Adults

Fantastic hotel, staff, restaurant, rooms, pool, entertainment, bar, the whole nine yards, definitely the best I've ever stayed in. Well done HRH Royal. 👏👏👏. See you again soon. Bill. 204.

I am a frequent guest at RH Hotels in Benidorm (Victoria, Princesa), but this was my first visit to the Hotel Royal. I have always thought highly of RH Hotels until this first stay at the Hotel Royal. I booked it to avoid the busiest season for families with kids since it is an all adult hotel. On check-in, I was given a single room (quite nicely appointed with balcony), and I noticed the temperature was quite warm, humid with weak air conditioning while temperatures outside were in the 32-33 C range. In addition, the sliding window lock was broken on the balcony on the 1st floor. After not sleeping well due to the AC, I went to the front desk where I was greeted by an older lady (name started with a K) who didn't smile or establish any eye contact. She acted bothered if you approached her in any way. I told her about the air conditioning and broken lock. The tech services team arrived in about an hour. They fixed the lock, but they admitted that the piping to the single end rooms was not large enough to carry the volume of air needed with these temps. They checked everything and said this was the best they could do. Another sleepless night laid ahead. The next morning, I encountered the same lady with no smile at the front desk, but I also saw Marcos, an excellent supervisor who I knew from several visits at the Victoria. He was super helpful, and he tried to move me to another room. Nothing was available! He told me that someone would call me that night if a move was available the next day. No one called! The next morning, I go down and find a new front desk clerk. I asked about a move. He said that I was being moved to a regular room today on the front of the hotel. However, I only knew this at that moment as no one had called as promised. Around noon, I asked about the move, and I personally moved myself and belongings to the new room. It was a nice, larger room, the AC worked, but as I settled in, I discovered that three English 20 years old had checked into a room together, where they screamed and partied all night. Thank god, they checked out the next day, and the maid told me it took her 1.5 hours to clean the mess they made (how about this for an all adult hotel?). Finally, I normally receive a welcome email from a Guest Relations person asking about my visit or from a manager. Nothing. I couldn't even find out who the manager was! Disappointing is understatement!!!! I thought that surely on check-out, some adjustment would be made to my bill, but NOTHING. As much as I like RH Hotels this was sloppy all the way around. 5 nights in a property and 3 nights with no sleep or sufficient air conditioning. I certainly checked out knowing that I was NOT a "valued customer", and that this property was in need of a good Manager. Kudos go to Marcos, Manuel, and Re and some of the dining staff. Somebody needs to retrain the front desk on customer service skills, particularly the older lady. I rarely write such a rev

We stayed at the RH royal from the 1st of July for one week. From our initial arrival to moment of leaving, I cannot find a single bad thing to say about this hotel and its excellent staff who are all a credit to their company and themselves. Adults only in between old and new town you are in the perfect location. The food was great for all breakfast and dinner. Varied, each day never getting repetitive. A choice of different freshly cooked fish, meats and options. The bar is by the pool and the staff never fail to smile and wish you a good day as do every member of staff, cleaners come and tidy the room each day with fresh towels. No charge for the safe as so many other hotels tend to do. Local brands are on the all inclusive menu but for about 1 and a half euro you can have proper branded drinks. There were people queuing for the sunbeds, however we just went out after breakfast and still managed to find a couple . It is about 7 minutes walk to the ***** but far enough away not to be at all noisy. About five minutes and you are in the old town which was perfect. Levante beach is five minutes away and pretty much the same for the small beach (Mal Pas) which is lovely though generally full of Spanish which shows it's up to standard, and a little bit further for poniente beach. All in all when we come back to Benidorm we will use the Rh again . The Rh Victoria the sister hotel is just across the road and you can use the pool and bar in there for a change of you wish. Rh Royal thank you for a lovely holiday ♥️