Pierre & Vacances Benidorm Levante

Just back from 4 nights with my two children aged 5 and 6. Rooms were standard , had everything we needed and they were very clean. We got a welcome pack with dish soap/spounges to clean up, shampoo and conditioner in the bathroom, kettle etc and no extra charge when asked for an iron from reception. The staff were lovely to us so no complaints there. Pool area was clean. The hotel had stag do and hen do’s but heard no noise. No other young children were there so that’s my only reason I wouldn’t go back with the kids but if it was a couple , friends or stag and hen do’s then it would be a good hotel for this with the location. Our room was spotless and when checking out the security staff checked over our room and confirmed was all good so the reception staff refunded our £200 however I’ve been home for 3 days now and it’s not been put into my bank which I’m upset about after reading this many times. If you are going I would suggest use cash for deposit as you’d have a better chance getting back. I am gutted not to receive it back as said above I have two children and depended on that money for when we returned home. Over all good hotel for what you pay.

nothing to write home about, okay room no air con and outdated room, no soap for bathroom and we got scammed from our €200 deposit for loosing a key and apparently having a messy room (we binned all our food, left the sheets in the bathroom as said and washed up all our dishes) - but couldnt argue as our transport was in 5mins - he kept chaning the price and wanted us to go back to the room with him to clean - very rude staff and a basic hotel - DO NOT RECOMMEND

Woudn't of left a review if this hadn't of happened despite the unkept condition of the room and smashed balcony, black hairs in the bathroom(we are both fair). Im a frequent traveller and this has never happened before in any country I've stayed in. On the 2nd day €40 euros was stolen from our apartment. Coudn't even report it as was terrified of loosing the €200 deposit, but having read the reviews it seems quite alot of people have had this happen to them. Thought it would be safe as no cleaners were due as you had to do all that yourself to get the deposit back. Only saw 1 maid in the hotel during our stay in the lift carrying a kettle and a man directly on our corridor floor painting the walls we were in room 19B. Don't normally leave reviews but people and the staff should be aware they have a thief working there. The good part was it says check in at 5.30pm which is really late for a hotel but we got there around 11.30am as had stayed in another hotel the night before as we had a early morning flight and we didn't want to be waiting around all day to check in. The friendly lady on reception let us check in early as room was ready so that was good. We had lovely views but we didn't feel very safe on the balcony with the glass being smashed. The hotel runs a minibus to take you into town and collect you as it is up a hill which was handy. Would not of left the review had money not been stolen as would rarther not say anything than leave a bad review, we were a mother and daughter just taking a mini break.