Arrived 3rd Feb at the back end of a HUGE rain storm and gale force winds.the staff on reception were calm and professional in the face of some really abrupt guests we witnessed. Yes everyone was frustrated but the hotel didn’t ask for a catastrophic weather event. All we could see was a massive effort to get the place back in order. We dreaded the mealtimes having read the reviews. 8am breakfast, plenty of seating in the window watching the sun rise. Enormous choices of high quality food. Lovely staff. Free Prosecco on ice. No offence as we are a couple (one of us mid 50’s, the other mid 60’s). But we could only last one night eating in the hotel as it really felt aimed at saga guests and very elderly. Lovely to see them enjoying themselves but not the vibe we wanted. Had we not had the means to eat on the marina every night, I feel our review would be less positive. Absolutely not the hotel’s fault but really did feel like a v v much older clientele. The place is stunning. Spotless. Huge which we liked as we don’t want to see the same people over and over, it’s easy to lose yourself here and keep to ourselves of you prefer. Many guests were Dutch, Norwegian and German and we heard some Scottish accents. All very calm and respectful and certainly no noisy nights or loud behaviour. Premium room in our opinion is worth the costs. A kettle. Free water. Robes and slippers. And then the rooftop terrace, exclusive to premium guests until 5pm. Plus a free spa pass. Just absolutely stunning with a quiet bar, they bring sandwiches out in lay afternoon plus bowls of peanuts with haribo sweets o top. Nice touch. The rose wine was just £10.80 per bottle. Incredible. The staff Cintia and Christian were extremely attentive and lovely. Christian, thanks again for sorting us the. Bloody Mary!!? Location is faultless almost in the marina. Watched the sunrise at breakfast and sun set from rooftop bar. If I take my rose coloured spectacles off for a moment. Although I refuse to give less stars…. 1) the cleaner was lovely but mopped our room with something that smelt of dirty stagnant water mixed with bleach. The room smelt like my primary school circa 1974 so we asked for the room not to be cleaned for the other 4 days. 2) thank goodness the spa pass was free. It’s very lovely but not functional. The sauna door does not slide and has a 1 inch gap around the entire frame. It’s cold. The steam room was cold, no steam. When you eventually find the buttons to turn in the many water jets in the huge pool it is fun. The door was locked onto the sun terrace where we wanted to lay and dry off in the sun. Would have been very unhappy it pay £25 each for the 90 minute entry. Overall you can always find fault in anything and of course 4 days of full sun and70* degree heat made everything seem superb. But I would book again, probably room only or b&b.
Very Good
53 Reviews