I have to say that this stay has been one of the worst and most frustrating experiences I've had at a hotel. Short version is that we booked a week with 2 rooms at this hotel at the end of July/early August 2023. We did the same last year at pretty much the same time (mid-August). Last year, rates were about 65% cheaper. I understand that everything has increased in price across the industry and I knew the rate when I booked. The issue I had, other that the rooms smelling like mildew and old stinky feet, is that there was a laminated notice in the room upon our arrival stating that no one would be cleaning the room, due to ”staffing issues”. For our entire stay, no one entered to room to clean, or replace towels, soap, or even refill the coffee/sugar etc. If we needed anything, we had to go to the front desk to ask or chase down the cleaning staff cleaning the rooms for new arrivals for clean towels. This may sound petty, but when you pay premium prices, you expect better. Nowhere did they advise that we would have to fend for yourself when booking, and by the time we found out, it was too late to cancel or move to another hotel. In my opinion, this is unacceptable. You raise your rates by 65% and can't find staff? Maybe offer a 65% better wage and I'm sure you will find staff to fill the position. Having a laminated sign in the room looks like the exception has become the policy to save/make more money from unsuspecting guests. Read the past reviews like I should have; this laminated sign has been in the rooms since May 2023 at least! Sounds like they are focused on saving money by cutting corners. What’s next, recycling the bed sheets without washing them?? After all, this isn't a vacation rental... Also, not all rooms are the same. There is a renovated side which looks much better. They gave us a king room on the ground floor which was obviously on the older side. It smelled of mildew and was infested with ants. It looked nothing like the pictures on the website which are from the newer side. They reluctantly switched us to a better room on the newer side after getting approval from the manager, but this one smelled of stinky feet. We stayed there and just kept the patio doors open for the remainder of our stay to try and air out the place. I recommend you stay away from this hotel until they get new management...
Excellent
102 Reviews