Hotels near Lagoinha Buritis, Belo Horizonte

Summary: Novotel BH provides a comfortable stay, with an excellent on site restaurant, but some service quality issues with the front desk staff take the shine off the experience. The good: Room: room is large compared to other Novotel I have stayed at recently. Big, comfortable bed and a large, hot, high-pressure shower. Excellent black out curtains and in room AC. Nice views of the city as well and surrounding hills. I got to enjoy a spectacular lightning storm on my last night. Restaurant: the on site restaurant is excellent, so much so I left a seperate review for that. Sebastiao and the restaurant team are fantastic and so was the food. Housekeeping: thank you to the team for their excellent service each day. Including leaving me a nice note when they heard my guest was unwell the night before and provided new towels and sheets on request without any issues. The bad: Accor status recognition: there was no recognition of my gold status on check-in and the welcome gift was a strange keychain/bottle opener; rather than the standard water or food item that I would have much preferred. A welcome note was left in the room, but in Portuguese. Front desk: check-in was a rough experience. When I arrived there were four staff, none who were serving customers and they all nudged each other while giggling to gesture for someone else to serve me. This property does share an entrance with the adjacent Ibis Budget - from this experience I thought I may have entered the wrong hotel. There is extremely limited English spoken by the front desk staff as well, my check in was conducted via grunts and nods. Keycard: thankfully not as bad as my recent experience at the Novotel in Rio, but my keycard stopped working twice during my three night stay - forcing me to waste time going to the front desk. Conclusion: with some retraining and enhancements to the service provided by the front desk, this hotel could easily become a four star rating. Right now, it’s just average in my opinion.

I just spent 10 nights in this hotel and I was pleasantly surprised by the rooms: large, modern, comfortable and with an excellent price-quality ratio. I recommend this hotel ideally located in a short walk from the Place de la Liberté, the Central Marche and the Municipal Park with the Feira hippie.

I found the hotel very good, in another hotel in BH in August was a bad experience. SAN DIEGO is clean, new, smellful, the rooms are small, but that is the less, the corridors have a carpet, which prevents noise, the coffee is very good (I just didn't like the pretence that is of bad quality or is presented). The next has a McDonald's, is on the streets with little movement, the attendants are hearty. 3 fast lifts, it never took to rise or down, the air conditioning is split and not window. Finally, a standard city hotel, which is not BH. I was staying two days and booked two rooms for four people, two in each.

I enjoyed the accommodation. Cost x ideal benefit. nice staff. Breakfast was great. I went to work. I was perfect for rest and stay. I just missed takes in the room and the cover was not a pleasant smell. I used the convenient parking, $40,00 per day with the hotel discount.

Localização ótima, café da manhã excelente. Ar condicionado fraco para o calor que estava fazendo no dia e travesseiros não tão confortáveis

I chose this hotel because it was a business trip and it was the closest to the commitment I had, but it is ”isolated” and is not close to the center of BH. The towels were clean, but they had a different and strange smell: the cover was excellent and the air worked super well, but there were tracks of travel bags rod in the white walls which I consider a bad pro room look. He was very dark, and as he was in a high floor, he had no noise, the fridge was working well and was very useful. I was expecting more of breakfast, basically with bread and few fruit and juice options. I was mad by the cheese bread, but it was cold, and the lucky is that the coffee starts early at 6:00, so for those who have a good deal. Finally, it was true for me because it was only a day-to-day and it was a business trip.

Hotel desk, parking, valet attendants were always kind & helpful. Room was comfortable & clean. Work out room & amenities well taken care of. Convenient location. Great breakfast, good food at restaurants - all the above I give 5 stars. However the organization of restaurant in the evening needs major attention, which is sad because the food is excellent, and so I give 2 stars as I’ll describe below. For our evening dinner we - and other guests waited more than an hour for food. It was obvious they were understaffed but no one checked in with us and it was hard to get their attention. When our food arrived, they forgot my elderly mother’s meal. Wait staff continued to not check in with us - and we felt ignored. Finally we spoke with staff and they got my mothers meal…about an additional 45 minutes later, we actually ate together. I complained to the restaurant manager and I was treated disrespectfully. I felt her meal needed to be compensated. His reply was “No - well she ate it didn’t she?” I was stunned by his rudeness and stood my ground that a 5 star hotel should not treat their guests this way. A waiter saw the ridiculous exchange and ended comping her meal. I noticed other hotel guests were frustrated too and had similar issues. At the very least all that needed to be done was for the staff to communicate,”Please be patient with us; were understaffed” etc. -That would’ve made a world of a difference.

Hotel is super well located. Very clean and friendly staff. Great breakfast. Garage leaves a little to desire ... mainly in bigger cars. In general, the hotel is very good.

Me hospedei por motivo de férias. O hotel tem uma vista linda, o estacionamento custa 30 reais por noite, mas se tiver um carro muito grande vai ser difícil entrar. Me deram um quarto no térreo e não consegui dormir pelo barulho: noite em claro. Quanto aos detalhes: blackout rasgado, lençol de baixo pequeno que não forrava o colchão, controle do ar totalmente sujo e grudento. O pessoal da recepção é muito educado e disponível, em quanto o gerente é tudo menos que gerente: deselegante e inconveniente. Eu não voltarei e não recomendo!

The hotel has a pool and academy that were disabled while we were in the hotel, you know why. Here are photos of the pool. And I walked over the pool. They were daring to say there was no pool at the hotel, but it was detail, people don't seem happy to work there, in general, no smile on their face, just robotic behavior. Except for the gentleman who attended me at the restaurant at the beginning of the night. Well sympathetic. I'm sorry not to remember the name. And the cheerleader who cleaned my floor. What sympathy! Generally, a hotel ok. There are no travessers in the room. It has one per person, it is low and soft, and it is not careful, there is moffo in many points of the room, I know the dirt of the air conditioning, since my allergy appeared and other people who went to the same place. The coffee doesn't varied from one day to another, it's always the same thing, it's not bad, but every day is complicated in a week.