Top 5-Star Hotels in Belfast

We stayed here after our wedding for 3 nights and it was lovely! Amazig service from all of the staff we didnt want to leave the hotel bar!! Its also very central and we were able to explore the city very easily on foot. Hotel was generally quiet although being in the centre you can hear the noise of traffic but it wasnt loud and we were able to sleep fine everynight, air con is really good too! Would definitely book again, maybe for a few more nights!

My recent breakfast experience at this hotel had its ups and downs. First, the baby high chair was disappointingly dirty, even after I spent a considerable amount of time wiping it down with wet wipes, as seen in the pictures. The cleanliness standards should definitely be improved. As for the breakfast service, it left much to be desired. It felt like there was only one server handling everything, and it took a whopping 20 minutes for a simple yogurt to be served. I'm confident I could have prepared it in two minutes myself. Plus, the portion of yogurt was quite small, and the oatmeal was almost inedibly dry. However, I must admit that the full breakfast option redeemed the dining experience. In summary, while the full breakfast was enjoyable, the cleanliness of the baby high chair and the slow service for basic items like yogurt need significant improvement.

From the moment we arrived to the moment we left, every single member of staff was superb - they just could not do enough to help, from directions, room service requests, nothing was too much and everything is done with a smile - that really is the difference between a good hotel and a great one. All of the public areas and amenities were clean and some stunning artwork, from giant chandeliers to antique furniture and paintings all around. I could've spent a week here just wandering around admiring it all. We stayed in room 318 - it is very opulent with lots of plush furnishings and a very comfortable bed. Unfortunately the windows don't open - there are 2 aircon units in the suite, but I like a bit of fresh air. There is a lot of furniture in the room - beautiful old cabinets in keeping with the theme, but, you couldn't access the minibar in the room as the tv unit was in the way of the door opening fully so we had no way of chilling water, etc. The hotel provided plenty of icebuckets to compensate but it's a pity it wasn't thought out a bit more.

Now I will hold my hands up and say that maybe our expectations were high. But this is the revered 5 star Culloden hotel. So I feel that anyone spending the money to stay here has a right to high expectations. I've also stayed in a couple of the Hastings group hotels and got married in one, none of which were 5 star so I thought this would blow my mind. There was a mix of fab and not so fab. It can't be denied that the grounds and the hotel itself are both stunning. Opulent, elegant, tasteful. Everything is heavy and expensive. Even the throw on the bottom of the bed weighed a ton. Comfy bed, good shower, nice welcome treat for my friend for her birthday, beautiful wine glasses supplied in room and lovely toiletries for use. Robes and slippers for the spa were a bonus. Friendly staff throughout, polite and professional. Everything that we seen spoke to class and style. However..... On arrival when I mentioned I booked dinner in the Cultra Inn I was not informed that concierge could take us there nor told which path to follow so we set off in heels and went the wrong way. Only when we seen the Hastings van did we realise we could get a lift. The deputy manager was a lovely man, brought us down and back. I had also tried to call reception to ask for the dinner to be pushed back a half hour as you can't get through to Cultra Inn on the telephone. I called reception 5 times and waited for an age to be answered then when we arrived my name wasn't booked, even though I originally booked online and had the email as proof. On arrival I also requested a fridge. An hour later still no fridge, but when my friend arrived a lovely guy called Henry brought her to our room and went to hand carry a small fridge to our room for us. The pelmet on the windows was black with what looked like mould that someone had tried to clean off. And the duvet on the large bed didn't fit the whole width so at 2 am my friend called reception 3 times for another duvet and waited 40 min in total then had one delivered with a cover for her to put on herself. We lost sleep waiting on this. We went to the Lough bar on 2 occasions and despite lots of staff milling around (the first time there was only a handful of guests) we waited and waited to order. Even after requesting to order staff walked away and didn't come for nearly 10 min. The 'jazz' singer was monotone and a bit boring. Kept taking the mic away from his mouth and could have sang with more pizazz. I realise this is very fussy, I just love live music and he fell short. The jacuzzi / hot tub in the spa had something red in the bubbles that looked like blood so we got out and didn't go back in. Food was really good in Cultra Inn but again more waiting. A girl with short hair and tattoos greeted us and she was lovely. After our mains we waited 30 mins and had to request that plates be taken and to see dessert menu. We didn't take dessert in the end so asked for the bill. Cheapest bottle of wine was

Myself and my wife came here with my sisters and their husbands for an early 60th birthday celebration. An absolutely fabulous apartment. The decor is modern, the furniture contemporary and in excellent condition. From us getting the keys, to our leaving, the hosts were professional and very accommodating. They really seemed like they wanted you to have a great time both staying with them, and staying in Belfast. The apartment itself is situated just a three minute walk from the City Hall and is just along the road from the Europa hotel and the famous Crown Liquor Saloon. It's about a twenty five minute walk to the Titanic Museum and about the same amount of time to the Ulster Museum (Both highly recommended). It's also within walking distance to the Falls Road and Shanklin Road where there are great murals to be seen. I noticed there is a single one-star review on Tripadvisor, where they write about the photos on the host's website not resembling the rooms and the hosts being untruthful. In my opinion, and from my experience, that one bad review should be totally ignored. The apartment rooms we stayed in were exactly as described, and photographed. We had a fantastic stay in a great apartment! Thank you, you were perfect hosts, you provided great communication and I'd highly recommend a stay here to anyone!

The hotel will not stand in the customer's point of view to consider the problem, two months in advance of the room want to cancel, the hotel does not agree, will never live in the future. Breakfast is mediocre, little variety and bad. What's more, the housekeeper swiped her card into my room before I checked out. It was terrifying. I'm still in bed!

Stayed here in March, 2023, and could not fault anything whatsoever. The hotel is in a very central location, within easy walking distance of all the main tourist attractions. Rooms were large and well maintained and the breakfast buffet offered a wide choice. Whilst often the hot elements of hotel buffets are served warm/lukewarm at best, here the hot buffet was served very hot and the quality of the ingredients was excellent. Final word must be regarding the staff. All the staff we interacted with, from the booking team through to the front desk staff, were absolutely first class and they could not do enough to assist you, from our need to change the dates of our booking due to a cancelled flight, right through to arranging a taxi back to the airport for us. All the staff were a real credit to the company and give an excellent impression, from a customer service perspective.

Arrived in a taxi from the airport and Checked in around 3pm. The reception staff were very alert to guest arriving from the front door. Jennifer at reception checked me in very efficiently, advised me of the breakfast times and asked if I would like to book a slot. Shortly afterwards gave me an information sheet and I was off to my room. The Room I was in was the standard king with city view. The room was bigger than expected. It had everything you need. A king bed, a large tv, enough space to put my belongings, a spacious 3 piece toilet with amenities and floor to ceiling windows which had view as far as the hills beyond. We had dinner that night at the hotel restaurant called Novelli at city quays. A separate review is on their trip advisor page. That night we ended up in the bar after going out exploring. I decided to have some gin and asked what they recommended. One of the nice bartender advised the short cross gin which I never tried and is now becoming one of my favourites. Am sorry I never caught your name. But Paul who was also working that night rang it through the till should know who you are. Paul was great too, he was kept very busy that night. Everyone was great. Special mention to Mary who remembered what I drank when I asked for another. Morning came and so did breakfast. There was a large variety of hot and cold food. From sausages, bacon and eggs, to toast, cheese and ham. Also plenty of tea, coffee and juices to choose from. Next time I come back I will make sure I book an upgraded room with a view of the river. Overall a fantastic night that couldn’t be faulted. Well recommend.

The Europa in my opinion has got quite tired and is in bed of a revamp of the Bedrooms … especially the executive rooms .. also the cleaning of the rooms is hit & miss .. pull out the beds and there is old debris .. no sanitary disposable bags in bathrooms - the complimentary tea/coffee tray is an absolute disgrace and so basic that I don’t know why they bother .. the complimentary water is room temperature and no fridges in rooms .. I have no idea why they have the star rating it has ..the standard is not what would be expected of such a hotel Which I feel is basking in the glow of years gone by .. and the prices are overly inflated… Come on Hastings you can do much better than this??

Been staying in Hilton in Belfast for couple days, I really liked hotel, lovely staff, nice food , nice rooms, the only thing I really didn’t liked, how rooms is being cleaned during your stay, if you can even say they are clean because seems that staff only empty bins and change towels and that’s it, during 4 days nothing else was cleaned, dusts wasn’t cleaned, bathroom wasn’t washed even thought it was dirty , toothpaste in sink and hairs on the floor, shower glass dirty, bathroom dirty , staff that supposed to clean it but just left it like that, didn’t even hoovered bathroom floors. I never been in hotel with such a bad housekeeping. This is really a shame because everything else about hotel I really loved.