Guest User
December 19, 2021
I was extremely dissatisfied to discover my booking for Monday the 20th was cancelled and relocated to a different hotel which I did not want to stay in. However, I was willing to just re-arrange my booking. I phoned ibis reception to a very rude women to organise to re-arrange my booking, and she said she had no bookings for the 20th. Therefore. I proceeded in telling the member of staff that I had made the booking on ***********, in which the company she worked for had rearranged my booking, she just rudely replied “cancel your booking online”, I wasn’t asking to cancel I was wanting to re-arrange, I then asked for the number of the hotel I was being moved too and she said just cancel it on *********** AGAIN, I didn’t think it would be difficult to pass on the number of the hotel I was being moved too (which wasn’t my fault in the first place) . I was so disappointed, and I certainly don’t want to rearrange if that’s the way they treat their customers.