PALACE HOTELS( Wencheng Wanda Plaza Hotel Yan Qing) Reviews
PALACE HOTELS( Wencheng Wanda Plaza Hotel Yan Qing)
Dongwai Street No.51 Building 3, Yanqing District, Beijing, ChinaView Hotel Details
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PALACE HOTELS( Wencheng Wanda Plaza Hotel Yan Qing) Guest Reviews
4.8/5
Excellent
1962 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1962)
Positive reviews(1937)
Reviews with photos/video(459)
Convenient parking(179)
Friendly front desk staff(152)
Comfortable bed(109)
Large rooms(101)
Near shopping area(62)
Perfect for kids(60)
Tasty food(42)
Has rooms for families(34)
Negative reviews(25)
Anonymous User
Superior Queen Room
Stayed in Sep 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Sep 16, 2024
Only a few meters away from bus 919 块 (express bus to Beijing city). Clean room, quiet, less than 2km away from Wanda Plaza (for lunch and dinner). Around 15-20km away from Badaling Great Wall, Wild Duck Wetland and Longqing Gorge. Nice base to escape the Beijing city life.
Response from Property: Hello, dear guest! Thank you very much for staying at Langlitz Wencheng International Hotel. I hope this stay will bring you a good experience. Have a wonderful trip and look forward to your stay again!
Guest User
Executive Suite
Stayed in Feb 2023
Couples
1 review
4.5/5
Great
Posted on Feb 28, 2023
First I will tell my story about the mini-bar, then I'll get to the good things.
So when I was booking this hotel, I was pleasantly surprised that it indicated "Minibar (free)" in the list of perks. Then in the room, I read the menu that explicitly said that the mini-bar offers a VARIETY of drinks free of charge (I'll attach all the proof for reference). But then I opened it and discovered a bunch of same bottles of WATER. I thought, hm, that's not what the brochure says. So I went downstairs to ask them about it, but they just kept saying - sorry, we don't have other drinks at this time. I said - I wouldn't mind at least a bottle of coke in it or something. They pointed at the vending machine right next to them suggesting to buy one... (facepalmed)
And so I bought a bottle of coke, because I'm not trying to be a complainer or anything, but I felt a slight taste of a scam, considering how explicit they are everywhere about their "amazing free minibar". They say that don't have it, but yet they do put it into their lobby vending machines to charge you for them.
I hope they can either provide proper selection in their minibar or remove any mention of it having various drinks to stop misleading those who love little perks like this.
Other than that it is a high-quality hotel that is well-built, provides great comfort, and in all other matters staff was more caring. The room was gorgeous, with great design, tech, and view. Thumbs up for that.
Response from Property: Dear guests: I'm sorry that I didn't get your full praise. Thank you for your continuous efforts and giving us space for our efforts and motivation to move forward. We will definitely adopt your valuable opinions, constantly sublimate our services and improve our facilities to meet the standard of full marks in your mind. Wencheng International Langlitz Hotel sincerely looks forward to your visit again.
Guest User
Superior Queen Room
Stayed in Jan 2023
Couples
7 review
5.0/5
Outstanding
Posted on Jan 30, 2023
Comfortable place , and very decent breakfast. Well worth the stay.
Response from Property: 親愛的貴賓,看到您的點評我們又驚又喜,高興的是您選擇我們酒店並對我們做出評價,能得到您的寵幸,我們此生無憾,一定會更加努力,期待小主下次光臨
Guest User
Deluxe 2-bed Room
Stayed in Dec 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 15, 2024
The hotel is in a great location with convenient transportation. Every service staff is very enthusiastic. The room cleaning staff also folded the clothes neatly. Thank you for your help. I will book here again next time I travel. Bluetooth is very convenient and can be connected to my mobile phone.
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Response from Property: 尊敬的賓客:您好!看到您的好評我們真是太開心啦。讓您住的舒服是我們最大的願望,出門在外,我們最大的願望就是讓所有下榻我們酒店的客人能夠享受家人般的温暖,讓您感受到最熱情的服務!非常開心您對我們的支持!期待您下次光臨!
Guest User
Superior Queen Room
Stayed in Dec 2024
Family
5 review
5.0/5
Outstanding
Posted on Dec 8, 2024
Bring your kids here to play, the overall experience is good, the price-performance ratio is very high, recommended!!!
Facilities: Complete equipment and facilities, new hotel, still very comprehensive and brand new~
Hygiene: Clean and tidy, pay more attention to details~
Environment: very modern, simple
Service: The front desk service and room service are quite thoughtful, very patient, considerate, temporary adjustment of the room, and a good solution. Haojia at the front desk is very nice~
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Response from Property: 尊敬的賓客:您好!看到您的好評我們真是太開心啦。讓您住的舒服是我們最大的願望,出門在外,我們最大的願望就是讓所有下榻我們酒店的客人能夠享受家人般的温暖,讓您感受到最熱情的服務!非常開心您對我們的支持!期待您下次光臨!
Guest User
Superior Queen Room
Stayed in Oct 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Oct 27, 2024
The check-in at the front desk was very smooth, very friendly and enthusiastic, and took the initiative to arrange a high floor and upgrade the room. The room environment is very good and clean, but the two pillows are not very comfortable to sleep on. Overall, it is a very pleasant stay! The view outside the window is very good on a sunny day.
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Response from Property: The stream flows slowly, time passes softly, thank you for your support, we will continue the good quality and more perfect service as always, thank you for your support and love, look forward to your visit again, wish you a happy every day!
Guest User
Superior Queen Room
Stayed in Oct 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Oct 21, 2024
The hotel environment is very good. The front desk upgraded the room for free and provided disposable items. The cleaning lady came to clean every day. The front desk will add WeChat specifically to facilitate the provision of various services. It was a very satisfactory stay experience.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! We are so happy to see your good comments. It is our greatest wish to make you stay comfortably. When you are away from home, our greatest wish is to let all guests staying in our hotel enjoy the warmth of family and let you feel the most enthusiastic service! We are very happy for your support! Looking forward to your next visit!
Guest User
Superior 2-bed Room
Stayed in Oct 2024
Family
14 review
4.5/5
Great
Posted on Dec 10, 2024
The room facilities are satisfactory, the environment is also OK, but the breakfast is really not good. The restaurant is too small and the quality is not very good. It is simply during the National Day holiday. This is the worst breakfast I have ever had. The beautiful scenery of Yanqing is still worth it
Original TextTranslated by Google
Response from Property: 非常感謝您對房間環境得認可,同時也很遺憾我們早餐未能讓您滿意,十一期間客流量劇增,確實給我們得餐廳服務帶來了巨大得挑戰,導致餐廳空間略顯擁擠,餐品品質也有所下滑,這是我們工作得失誤。我們會認真總結經驗教訓,加強對早餐供應得管理和優化,提升餐品質量和種類,爭取在未來為每一位客人都提供舒適滿意得用餐體驗,期待您得再次光臨,相信我們會給您帶來不一樣得感受。
Wantang
Executive Queen Room
Stayed in Oct 2024
Family
10 review
4.2/5
Very Good
Posted on Oct 7, 2024
Accompanying my child to participate in the competition, the hotel has a good value for money, the environment is very convenient all day, it is not far from Wanda, there are delicious restaurants around, and parking is free. I was also upgraded to an executive suite for free. The only regret is that there is a buzzing sound in the room when I sleep at night. It is not very loud. It depends on the individual. I asked the front desk, and he told me that it can't be solved because it is a cooling tower. I can only express my acceptance and understanding. The restaurant is not big. The taste is OK. There are charging piles in the parking lot.
Original TextTranslated by Google
Response from Property: Thank you for sharing your stay experience at our hotel! We are very happy that you are satisfied with the hotel's value for money, convenient environment and surrounding food. We are also happy to upgrade you to an executive suite for free. We apologize for the buzz issue you mentioned. We will try our best to improve service quality and strive to improve our guests' accommodation experience. Thank you for your understanding and tolerance of this issue. We will provide your feedback to the relevant departments to further optimize our facilities and services. At the same time, we will continue to improve the restaurant's environment and dishes, hoping to bring you a better dining experience next time. If you have other suggestions or needs, please feel free to contact us and we look forward to your visit again! I wish you and your children good luck in participating and achieving good results! 🌟
Guest User
Superior Queen Room
Stayed in Oct 2024
Family
4 review
5.0/5
Outstanding
Posted on Oct 5, 2024
The hotel is very clean, the room is very spacious, the big bed is 2 meters, it is very suitable for children, it is very close to Wanda, eating and shopping are very convenient, the front desk staff are very polite, the children's slippers and toothbrushes required on Ctrip in the early stage and the same floor as the family were met, and all were arranged in advance. I came to Yanqing and had a very happy stay.
Original TextTranslated by Google
Response from Property: 親愛的客官您好呀!每一段旅程都值得用心對待,每一個時刻都值得快樂度過。我們酒店位於延慶核心區域,背靠香水苑公園,緊鄰919快車公交總站,交通便利。酒店內部有自助餐廳、健身房、洗衣房會議室等硬件設施,希望您在旅途中享受非凡住宿體驗,“開啟美好”旅途!
Guest User
Deluxe Queen Room
Stayed in Oct 2024
Couples
4 review
1.8/5
Posted on Oct 5, 2024
Very average hotel, unprofessional in handling problems, the shower room in the room leaked and flooded the whole bathroom, no apology at all, no apology at all, changed the room to the top floor 13th floor, there was noise from the machine, I didn't sleep well all night, very bad, the breakfast was also average, I will never come again
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Response from Property: 非常抱歉聽到您在我們酒店的入住體驗不盡如人意。我們對您遭遇的問題深感遺憾,特別是房間漏水和噪音給您帶來的困擾。我們會認真對待您的反饋,立即與相關部門溝通,改進我們在處理問題時的專業性和服務態度。對您在入住期間未能得到及時的歉意表示誠摯的歉意,這並非我們服務的標準。關於早餐方面的不足,我們也會進行改進,以更好地滿足客人的需求。非常感謝您提供的寶貴意見,我們會努力提升服務質量。希望將來有機會能為您提供更好的體驗。如果有其他問題或建議,請隨時告訴我們。再次感謝您的反饋,祝您生活愉快。
Guest User
Deluxe Queen Room
Stayed in Oct 2024
Couples
20 review
5.0/5
Outstanding
Posted on Oct 4, 2024
Overall it's good, the service attitude is very good, the room is large, and the gym facilities are very complete. The hotel is not far from various scenic spots, and there are many places to eat nearby. The only drawback is that the room is a bit cold
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Response from Property: 夜晚因繁星而美麗,人生因相遇而美好,朋友因相助而深情,戀人因相知而相愛,我們因您而更美好。感謝您的句句好評,向每位入住的客人送上一句真誠的問候!期待您再次下榻朗麗茲文成國際店!
Yuanxiaobaobaodd
Superior 2-bed Room
Stayed in Oct 2024
Family
6 review
5.0/5
Outstanding
Posted on Oct 4, 2024
I have stayed here many times. The bedding is very comfortable. The room is spacious and has good lighting (blackout curtains are great).
There is a laundry room and a gym, which is convenient.
The breakfast is OK, not exquisite, but just average. Children under 1.4 are charged 20. Adults are 48. There is freshly ground coffee.
It is close to Wanda and another commercial area, so it is convenient for eating.
Check out at 2pm, very friendly!
Original TextTranslated by Google
Response from Property: Hello, dear guest! Every journey is worth treating with care, and every moment is worth spending happily. Our hotel is located in the core area of Yanqing, backed by Xiangshuiyuan Park, close to the 919 Express Bus Terminal, and has convenient transportation. The hotel has hardware facilities such as a buffet restaurant, gym, laundry room, and conference room. I hope you will enjoy an extraordinary accommodation experience during your journey and "start a wonderful" journey!
Guest User
Executive Queen Room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 3, 2024
The executive king room is very good, with new facilities, a wide view, and clean bedding. The front desk lady is very friendly and patient, and she also gave me a breakfast coupon. The breakfast is very rich. Thank you very much!
Original TextTranslated by Google
Response from Property: 親愛的客官您好呀!每一段旅程都值得用心對待,每一個時刻都值得快樂度過。我們酒店位於延慶核心區域,背靠香水苑公園,緊鄰919快車公交總站,交通便利。酒店內部有自助餐廳、健身房、洗衣房會議室等硬件設施,希望您在旅途中享受非凡住宿體驗,“開啟美好”旅途!
Tiantangxueer
Superior 2-bed Room
Stayed in Sep 2024
Family
7 review
5.0/5
Outstanding
Posted on Sep 28, 2024
Facilities: Very new and very user-friendly
Hygiene: The whole hotel is clean and tidy
Environment: The room is very clean and spacious, suitable for families to stay, close to Wanda, and convenient for travel
Service: The service is very enthusiastic and towels are changed in time
Original TextTranslated by Google
Response from Property: Dear guest: Hello! We are so happy to see your good comments. It is our greatest wish to make you stay comfortably. When you are away from home, our greatest wish is to let all guests staying in our hotel enjoy the warmth of family and let you feel the most enthusiastic service! We are very happy for your support! Looking forward to your next visit!