Anonymous User
May 5, 2025
[Yanqing Marriott·terrible·ridiculously bad]
The experience of staying at Yanqing Marriott Hotel can be described as a disaster. From safety, service to hygiene, I will share it truthfully.
1. Safety and sanitation hazards in the swimming pool
The hotel swimming pool has serious safety hazards and sanitation problems. The lifeguard on duty played with his mobile phone and even wore headphones. The water quality of the swimming pool was turbid and green, with clumps of hair and debris floating on it, and garbage piled up at the bottom of the pool.
2. Poor service attitude at the front desk
When I called the front desk from the guest room to ask for a bag, the operator Yancy was indifferent and tough. Not only did she ask me to repeat my room number and full name, but she also said in an imperative tone, "Otherwise, I can't give you a bag." This behavior not only lacks basic service etiquette, but also brings unnecessary troubles to guests, which is seriously inconsistent with the professional service image that the hotel should have.
3. The sanitation of the guest rooms is worrying
The cleaning work of the guest rooms has not met the expected standards at all. The floor was covered with dust and hair, and it was obviously not thoroughly cleaned; the opened supplies in the washbasin drawer were not replenished and replaced in time; the residual garbage in the bathroom was not cleaned up; the bottled water with "Please Drink" hanging on the bar was actually opened, which posed a serious health and safety hazard. Such poor sanitary conditions not only make people unable to live in peace, but also may cause harm to the health of the guests.
4. The environment and food quality of the breakfast restaurant are poor
The breakfast restaurant is dirty and messy every day, with food residues on the table, stains on the floor everywhere, and tableware placed in a mess. At the same time, the breakfast food is far below the normal level in terms of taste, freshness and variety. Such a poor dining environment and food quality are far from the service standards advertised by your hotel.
Choose carefully.
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