Guest User
June 1, 2024
We booked a 5.31-night stay for 5.31 nights. When we arrived at the hotel at 11pm, the man who greeted us asked us to move our car immediately. No parking was allowed in front of the B&B. The kids were too sleepy at that time, so we had to turn around and go back to move our car. When we checked in, we took pictures of our ID cards with our mobile phones for convenience. We make excuses. After checking in, it was even more of a nightmare. The door was broken. We were told that it had already been broken. They started repairing the door again at 12 o'clock at night, otherwise the door would not be closed at all. It was too late. We washed the children and went to bed. We learned on 6.1 morning that there was no breakfast. When we needed to book a check-in, no one informed us that this was a mountainous area. We walked with the baby and asked but couldn't find a place with breakfast. I asked the question. I gave feedback to customer service and said that the other family of three staying there did not need our advice at all. Why did you only need our advice? I was immediately disgusted. The customer service also said that other guests who checked in were satisfied and the room rates were more expensive than yours, which made me even more disgusted. In the morning, we found that the walls of the room were moldy and black. We felt that the hygiene was not up to par. But we found out at dawn. The boss said that it was your fault that you checked in late and you couldn't stay there before we canceled the order. Because it is a special room, the cost is not enough and cannot be refunded. ** The user cleverly said that the cost is not enough.
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