Anonymous User
April 6, 2025
Facilities: All facilities are old. The swimming pool is OK, but there are so many people during holidays that there is basically no space for lounge chairs, and the lounge chairs are not very comfortable.
Hygiene: Average, the room is dusty, and the corridor smells of smoke.
Environment: The lobby environment is OK, the elevator and corridor are very old, and the room is also very old.
Service: Not satisfactory. The coffee I ordered for breakfast was never served. When I checked out, I was told that the coffee for afternoon tea had to be paid separately for 69 yuan (still 20% off). But when I ordered coffee for afternoon tea, I didn't mention that I had to pay for coffee separately. Normal hotel afternoon tea is free flow coffee and tea. I don't know why it is different here.
Spring Whisper Afternoon Tea: Actually, the afternoon tea tastes OK, but the fact that coffee is charged separately makes me very bad.
Two special cocktails: The bar was closed during the Qingming Festival, so I didn't get to drink the cocktail in the set meal. I wanted to ask if I could use the money for the cup of coffee to offset it, but the front desk said it was not a system, so it couldn't be offset. I asked if I could get a coupon to drink it in a few days, but I was told no, so it was directly wasted🤷
Upgraded to a 50-square-meter diplomatic deluxe room based on room availability: It was not upgraded to a diplomatic deluxe room, but to an executive room, which felt no different from an ordinary king-size bed room
It feels like this is an outdated business hotel. I was deceived by the photos of the swimming pool. If I wanted to swim and soak in the hot springs, I could just buy a swimming voucher. There is really no need to spend nearly 2,000 to stay in such an old hotel. The service is not up to par. If you are staying on a business trip, you can tolerate it, but staycation must avoid this one!
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