Park Hyatt Beijing

感謝前台小哥哥Clint貼心周到的幫我安排入住！！訂的是長安街街景房，當時衹有雙床房一個選項了，Clint幫我調整到街景大床房（一個人的旅行），入住的每一步都很貼心很細節。非常感謝！！房間風景也好！！

早餐不錯，客房風景很好，Rainy和Eileen兩個小姐姐給我提供了非常好的入住體驗

入住體驗不錯，賓客體驗部Darcy Xu的服務也很到位

地點方便、環境也不錯。

地理位置優越 環境不錯 早餐好吃！！

交通方便，環境適宜，房間寬敞明亮，窗外景色不錯，床品用具很舒適

The customer experience was originally very poor when I stayed at the Park Hyatt Beijing this time, but the quick follow-up of Ctrip’s housekeeper Leng Yan and the solution that exceeded my expectations made me very touched by Ctrip’s service. The cause of the incident was that I accidentally broke the teapot in the room and took the initiative to find the hotel for compensation, but the hotel quoted 600 yuan for changing the teapot. I thought the quotation was a bit high and suspected of fraud and bullying customers. Therefore, I asked the hotel to provide the purchase documents and hoped to compensate according to the documents, but I did not get a response from the hotel. I reported the matter to the housekeeper assigned to me by the hotel, but she did not give any feedback or echo until the matter was over, except that she would feedback my request to the manager. The next day, after not receiving any feedback from the hotel, I reported the matter to Ctrip’s housekeeper Leng Yan. Her feedback was very efficient and promised to reply to me in 5-10 minutes. Sure enough, 5 minutes later I received a call from the hotel saying that the price of the quotation was 496 yuan (not 600 yuan as mentioned before). I agreed to compensate according to the price of the quotation. What exceeded my expectations was that Ctrip paid an additional 300 yuan to compensate me, which was really beyond my expectations and touched me. Originally, I fully agreed to compensate for the price of the things, as long as I showed the voucher, instead of making the guests feel cheated. In contrast, I was very disappointed with the indifference of Park Hyatt's service and its lack of sincerity and even some fraudulent attitude towards customers. After this incident, if there is no special need, my company and I will most likely not choose Park Hyatt as a travel option in the future. And I personally think that Ctrip should be the first choice for booking in the future, because Ctrip's housekeeper is really efficient in solving problems and the experience is very good. If I book on the official website, I believe I will most likely be forced to compensate according to the initial quotation given by the hotel. Thanks again to Ctrip's housekeeper Leng Yan for giving me a good experience!

很不錯，乾淨衞生

酒店地點出行方便，房間打掃很到位，早餐也豐富，食物質素很好。但員工很冷漠，從平台得知前一日會有員工電話聯絡，了解客人需要，但我並沒有這種服務。前台的對答也盡量簡潔，且有點不耐煩。看過平台的好評才決定入住，所以有點失望。最窩心的反而是清潔姨姨，主動打招呼問好，感覺受到尊重。