The Ritz-Carlton Beijing

Very good stay many times

It's too old and too run-down, nothing much to say. I don't recommend staying at this price

The room is clean and comfortable, the toiletries are also very good, and the room service is also very timely

The Carlton Suite was upgraded with a post-supplementary fee. 1. Before checking in, the hotel front desk was clearly informed to check the details of the room hygiene. As a weekend stay, guests hope to have a pleasant stay experience that meets the price level. After checking in, there was hair left by the previous guest in the bathtub. Objectively, rationally, peacefully and friendly communication with the front desk three times; once the housekeeping department cleaned it, and once the front desk notified the person to clean it and left a note saying that it had been "deep cleaned", the hair was still in the bathtub. If the solution is only perfunctory, or the problem is not dealt with by leaving a card, I would think that this is the hotel's disrespect for guests; if it really goes through the so-called "deep cleaning" of the bathtub, the previous hair is still there, which is an attitude problem. If you brush the bathtub at home casually, you won't leave hair there, let alone three cleanings. As a hotel, cleaning is a basic service, not to mention the Carlton Suite of the Ritz. If you can't do it, you can directly explain it, and it will waste time and energy. 2. The same person is a Marriott Titanium member. After informing the front desk, there is still no welcome fruit when checking in. Although the executive lounge has everything it should have, basic services should be in place. Respecting the rights of residents is the hotel's duty. After the second notification, the welcome fruit that was not allowed into the room was just scattered homely fruits, all of which were raw and tasted sour. I understand that when purchasing ingredients, factors such as freshness and storage time will be considered, but when bringing them into the guest room, at least the taste and other issues must be ensured. 3. The quality of drinks and snacks in the executive lounge and in-room water bar is too poor, similar to those in roadside barbecue restaurants, and the potato chips are Cobick. It's not that such food and drinks are bad. As a room that costs nearly 5,000 yuan a night, the basic content should be matched in place. Beijing Ritz Huamao Hotel, the check-in experience is very poor, and I will not stay there again.

The hotel is in a very convenient location with many dining options nearby. Thumbs up!

The experience was very good, and we were upgraded to a large suite. The service was thoughtful, and I would like to praise Coco in the executive lounge. I hope the hotel will get better and better.