Guest User
September 11, 2024
Booked out of personal preference for Regent.
The room is really old, the wallpaper is damaged, and the facilities are old. You can feel it intuitively by looking at the pictures. 1800, even in Beijing, it is not worth it.
Service:
1. Concierge OK;
2. The front desk is really bad. Miss Helen at the front desk had no eye contact with the guests throughout the whole process and was very indifferent. Should the hotel pay more attention to the mood of the employees? If they are in a bad mood, they can arrange for rest, otherwise it will damage the goodwill of the hotel and the brand.
3. It was said that children should be provided with children's products. As a result, there were no bathrobes and slippers, only toothbrushes and shower gel;
4. The fruit sent was well-intentioned, but the grapes were broken;
5. There was an unpackaged comb in the consumable box in the room;
6. The hygiene dead corner and the face towel were damaged;
7. On the day of check-out, I was packing my luggage in the room. The room lady directly brushed the door of the room and came in. She asked what I was doing and told me to check the laundry. First, we didn't hang a sign to collect laundry, and second, we didn't tell the call center that there was laundry. When asked why she came in, she told me that she knocked on the door but no one answered, so she opened the door and entered the room. I have stayed in so many hotels. Is this the standard of Beijing Regent? The housekeeping staff will open the door and check if the guests have done laundry every day?
If the above is the case, I will change hotels immediately the next day.
Original TextTranslation provided by Google