Guest User
May 22, 2025
The overall accommodation was OK, but the service experience at the front desk was a bit disappointing. The service awareness of the front desk staff cannot be said to be completely absent, but it is indeed not strong. It feels like they are in a relatively tired stage at work. The tone of speech is very stiff, and there is no enthusiasm at all. Asking one more question seems to disturb her.
To be honest, the room fee is less than 100 yuan, and I didn’t expect to have a smiling face and particularly enthusiastic service, but at least there should be superficial politeness. But the impatience of the front desk staff was too obvious, which made people feel uncomfortable. On my first day in Beijing, my mood was affected by the reception attitude of the front desk. This is really regrettable. I hope the hotel can pay attention to the working status and service attitude of the front desk staff.
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