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Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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Negative reviews(62)
Dermot. C
Queen Room With Terrace
Stayed in Sep 2024
Solo travelers
34 review
2.5/5
Posted on Oct 6, 2024
Unfortunately for the nice people that work at this hotel but I can't give it a positive review for the following reasons. The appearance of the outside of the hotel is simply unacceptable, lazy looking and an eye soar. Obviously no money has been spent on maintaining the property outside or inside either. The bedrooms and hallways bably need painting and the room design is just pointless, too small with a deck out the back that's bigger than the actual room itself. Also the room stank of smoke and lacked any freshness. I had to open the deck door to air out the room for the first day. The breakfast is your typical Chinese buffet, actually the breakfast was decent with decent coffee. The only positives about this hotel are the nice people that work there and the very good laundry room. Apart from that it lacks everything a decent hotel should be. I'd never stay here again even if they offered it to me free of charge and ill never use this brand again.
By far the worst maintained hotel I have used in my seven years of living in China.
6/18
Response from Property: Dear guest: Hello, we are very sorry that we could not bring you a perfect stay experience this time. We are deeply sorry. Regarding the facilities you sent, we attach great importance to your stay experience. We will definitely give positive feedback and try our best to rectify the problems you give us. We also hope that you can give us another chance to let you feel our progress.
Kayladoc
2-bed Room
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 19, 2024
Pros- Spacious and clean room. Extremely comfortable pillows. Great blackout blinds.
Polite and helpful staff. Really good free hot dumplings & noodles to eat after 9pm.
Shower was powerful with plenty of hot water. Didn’t eat the breakfast as left before it was served. 12 minutes walk to Qinghe high speed railway station. Saw some handy washing machines behind the reception area. Soundproofing was okay.
Cons- bathroom is a frosted glass cubicle. Best to share with someone you are comfortable being ***** around. Room lighting was a little dim.
Overall- super place to stay. Highly recommended. Would stay with this hotel group again.
Response from Property: 感謝小主您在百忙之中給與的好評,有您的口碑相傳,是我們的榮幸,您的宣傳是對我們工作最有力的支持和鼓舞,期待小主的再次入住~~
Guest User
Huange Double Bed Room
Stayed in Jul 2024
Family
1 review
1.0/5
Posted on Aug 25, 2024
脏乱差…………………………,x x x x x x x x x x x x z z z x x x x x x d x x d d d d d d f f x f f d f d f
Response from Property: Dear guest: Hello, we are very sorry that we could not give you a perfect stay experience this time. We are deeply sorry. We will definitely provide positive feedback and try our best to rectify the issues you have sent us. We attach great importance to your stay experience and hope you can give us another chance to feel our progress. CitiGO at Beijing Shangdi Qinghe High Speed Rail Station welcomes you. All the staff of Ge Hotel welcome you to stay again and wish you a happy life!
Guest User
Huange Double Bed Room
Stayed in Sep 2024
Couples
2 review
4.2/5
Very Good
Posted on Oct 3, 2024
The room is small but very functional, clean enough and the staff was kind.
Response from Property: Distinguished guests: Hello! Thank you very much for staying in the hotel and giving you a high evaluation. Every section of the hotel is constantly striving to provide more detailed and timely service to every guest. I am glad to see your recognition of our work. With your trust, we will always be ready to bring quality service to every guest and look forward to your coming again!
Simone TanJS
Queen Room With Terrace
Stayed in Feb 2024
Solo travelers
23 review
3.7/5
Posted on Mar 19, 2024
It is far from city center. But near to 圆明园。
All around are IT and Technology offices.
If you want peace and quiet, this is a good hotel.
Few convenience stores and cooked food outlets. This area is like an industrial zone, full of workers coming to work in the day time.
Night time is a dead zone.
But taking DiDi to city center is only RMB40, traffic is light and smooth.
Response from Property: Hello dear guests! Thank you very much for your stay and detailed review. It is the constant concern and supervision of our customers like you that enable us to continuously discover problems in our work, make corrections and make continuous progress. From your review, we are sorry to see that your stay did not meet your expectations, and we apologize for the inconvenience caused to you. The hotel management attaches great importance to it and has made careful investigations and timely rectifications. Your tolerance and understanding are encouragement and support for our work! Sincerely look forward to your visit again!
Abdu Allah
Queen Room With Terrace
Stayed in Apr 2023
Couples
32 review
2.7/5
Posted on May 28, 2023
The room not that perfect as it seemed in the photos, very small. the 25m room in fact is a duplex or maybe include the terrace, the terrace may not be that useful!
It can be good choice for solo travelers I guess!
Response from Property: It is a pity that we failed to meet your expectations. Please allow us to express our sincerest apologies to you. We will strengthen the service training for our employees. I am very glad that you can remind us in time and look forward to your visit again.
Guest User
Joyful Duplex Double Bed Room
Stayed in Sep 2023
Couples
1 review
4.5/5
Great
Posted on Oct 17, 2023
Very good location near subway and taxi. Good breakfast, and friendly and skilled staff.
Response from Property: Dear guests, hello! I finally waited for you, but fortunately I didn’t give up. Looking at this heart-warming comment, I feel that our efforts and seriousness are all worth it. The years are peaceful and my heart is at peace. Only after experiencing it will you understand that continuing the same accommodation environment and providing better services is what I can do for you. If you like us, remember to come back and see us. I wish you a happy life!
Guest User
Joyful Single Bed Room
Stayed in Aug 2023
Business travelers
6 review
5.0/5
Outstanding
Posted on Sep 10, 2023
Nice accommodation, hotel staff are very helpful (especially on nearby restaurants), highly recommended for a stay near Qing He station
Response from Property: 尊敬的賓客:您好!感謝您的光臨,同時也真誠感謝您對我們的喜愛和認可,您記住了
在這裏的美好時光讓我們心裏很感動,讓賓客享有美好入住體驗是我們義不容辭的責任,
能得到您的讚許我們深感榮幸,同時我們也更有動力繼續前行,希望能有更多為您服務
的機會!
GTYing
Joyful Duplex Double Bed Room
Stayed in Dec 2023
Solo travelers
88 review
5.0/5
Outstanding
Posted on Jan 4, 2024
The location is convinience for me. Near to the metro station.
Response from Property: Thank you for your affirmation of us!
Guest User
Huange Double Bed Room
Stayed in Sep 2023
Business travelers
29 review
4.5/5
Great
Posted on Dec 17, 2023
Great location near restaurants. Room is small but clean and good condition.
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快
Alex
Huange Double Bed Room
Stayed in Jun 2023
Travel with friends
2 review
4.7/5
Amazing
Posted on Jul 14, 2023
The staff here are super helpful, and the room is nice and neat. I’m so used to this hotel now I don’t even wanna go to other ones.
Response from Property: 看陌生的風景,聽陌生的歌,然後在某個不經意的瞬間,無意間與您擦肩而過,期待與您再次相遇!
Guest User
Huange Double Bed Room
Stayed in May 2023
Couples
4 review
4.5/5
Great
Posted on Jul 3, 2023
They outshine others by providing night snack from 10-11pm. We had wanton in chicken soup. The breakfast was delicious and full of variety. The staff is very polite, patient and helpful. Thumbs up for the hotel service! Keep up the good work.
Response from Property: 看陌生的風景,聽陌生的歌,然後在某個不經意的瞬間,無意間與您擦肩而過,期待與您再次相遇!
Cazz
Huange Double Bed Room
Stayed in Mar 2023
Travel with friends
8 review
4.0/5
Very Good
Posted on Apr 30, 2023
Decent hotel, perfect for short stays. The location is a bit far off but close to the metro and rail station. Rooms are neat, a bit small but overall decent. Definitely recommend to those staying a night or two.
Response from Property: Dear guest, thank you for your review! The hotel advocates "intentional service", and we are actively discovering opportunities to provide you with services, and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! welcome next time.
@thelastbossproject 电子音乐|自驾游
Queen Room With Terrace
Stayed in Mar 2023
Solo travelers
6 review
4.0/5
Very Good
Posted on May 28, 2023
Friendly atmosphere and helpful staff. Most amenities provided. Comfortable stay and hassle free.
Response from Property: 您的入住並分享感謝您的入住體驗,收到您的好評我們真是喜出望外,我們一直致力為每位客人提供貼心細緻的服務,您的認可就是對我們最大的鼓勵,期待您的再次光臨!祝您生活愉快
Guest User
Joyful Duplex Double Bed Room
Stayed in May 2023
Family
16 review
5.0/5
Outstanding
Posted on Jun 24, 2023
Very close to the railway station, super modern architecture and great staff
Response from Property: 看陌生的風景,聽陌生的歌,然後在某個不經意的瞬間,無意間與您擦肩而過,期待與您再次相遇!