Mandarin Oriental Qianmen,Beijing

回到兒時的記憶，融入煙火氣的氛圍，完美的融合，非常好的服務！

Thanks to the hotel for upgrading to an executive room for free because of my first stay, and the meticulous care of the housekeepers Ethan and Melody, the experience was far beyond my expectations. The day before the check-in, I was pulled into the service group to learn about the itinerary, flight reservations and other information. When I arrived, the housekeeper was already waiting at the door. After completing the check-in, I was taken to the room by the shuttle bus. I explained that I was here for Valentine's Day, and the hotel also prepared Valentine's Day decorations in the room. During the stay, any needs can be solved immediately after mentioning them in the group. There are shuttle buses to and from dining, spas, bars, etc. Every night, the housekeeper will also inform the group of the special activities in the hotel the next day, and different snacks and small gifts will be delivered to the night bed. For takeout, you can directly choose the address to deliver it to your door in the courtyard where you are staying, and you can also set the address at the door when taking a taxi. The hotel is in a prime location and is within walking distance of all the attractions around the Forbidden City. The breakfast is rich in variety and the service is meticulous, and it can also be delivered to the room for free every morning. The courtyard is perfectly integrated with the old Beijing Hutong. You can see traces of residents' lives and the atmosphere of the market when you leave the courtyard. You can also see kittens running around on the roof from time to time in the courtyard. There are small surprises everywhere in the hotel, from hot tea at check-in and small souvenirs at check-out to warm and thoughtful care on call. I look forward to experiencing the different scenery and consistent service in the hotel next time I stay.

北京最新的酒店，住在四合院體驗非常獨特，房間院子的採光非常好，晚上休息也很安靜，房間拖鞋很舒服。管家團隊會提前電話聯繫，提前一天建好管家羣，有任何需求管家都會及時迴應。房我的管家Melody麥麥很專業也很貼心，期待下次再回來住。

The guest rooms are a whole courtyard, scattered in the alley. Not far from the door is Sanlihe Park, which has a strong Beijing flavor. The room is beautifully designed and equipped with top-notch coffee machines and other equipment. On a quiet night, the alley is a delight. In the early morning, I walked through the residential area to have breakfast. The sky in Beijing in early spring is high and the cool air is just right to wake people up.

無論是多少豪華酒店，文華永遠都是第一梯隊，甚至是最好的。管家Ethan的細緻服務和專業程度以及熱情的程度又為文華的企業文化增添了一份艷麗的色彩。下次來北京還首選文華。實在是太值了。

I have stayed at two Mandarin Oriental hotels in Beijing, Guangzhou and Shanghai, and the experience in Beijing is always the best. This time, I booked a basic room type at the beginning, but because the basic room type is small and the room is not connected to the living room, which is a bug, I directly upgraded to Yijing Courtyard with extra money. I don’t need to introduce much about the hotel hardware, it has always been at the standard. I especially want to praise the service team. I stayed in the hotel for a long time this time, and I really felt the "craftsman spirit" of Qianmen Mandarin Oriental in hotel service. If the facilities of a top luxury hotel are the bones of the hotel, then the service team of Qianmen Mandarin Oriental undoubtedly injects a warm soul into it. This stay really experienced what "heart-to-heart hospitality" is. All needs are always properly solved before they are said. This kind of super-expected predictive service not only maintains a proper sense of boundaries, but also creates a family-like atmosphere of comfort and peace of mind. In the era of intelligence, Qianmen Mandarin Oriental has proved with the most humanistic "advanced service" that true luxury does not lie in programmed hospitality, but in empathy. Special thanks to: two housekeepers Ethan and Sandra, as well as Manager Li of the Western Restaurant, Alice in the lobby, etc.