Atour Hotel Beijing Capital Airport New National Exhibition

Atour Hotel Beijing Capital Airport New National Exhibition Reviews

Atour Hotel Beijing Capital Airport New National Exhibition

Inside 101, Building 2, No.28 Tianzhu Street, Shunyi District, Beijing, ChinaView Hotel Details
Atour Hotel Beijing Capital Airport New National Exhibition
Atour Hotel Beijing Capital Airport New National ExhibitionAtour Hotel Beijing Capital Airport New National ExhibitionAtour Hotel Beijing Capital Airport New National Exhibition
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Atour Hotel Beijing Capital Airport New National Exhibition Guest Reviews

4.8/5
Excellent
2552 review
Verified reviews
Location4.8
Amenities4.8
Service4.7
Cleanliness4.8
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All reviews(2552)
Positive reviews(2510)
Reviews with photos/video(224)
Easy to get around(288)
Delicious breakfast(285)
Close to airport(260)
Classy environment(236)
Offers pick-up/drop-offs(218)
Friendly front desk staff(187)
Quiet & comfortable(169)
Perfect for business trips(94)
Negative reviews(42)
Guest User
Superior 2-bed Room
Stayed in Dec 2024
Family
3 review
4.5/5
Great
Posted on Jan 3, 2025
Clean & nice hotel , they even provide free supper .
Response from Property: To Duoer happy guest officer, thank you for your love of Duoer, we will continue to work hard, for more friends warm service, let everyone feel the warmth of home. Addo has been committed to providing high facilities and high quality service! Your satisfaction is the best encouragement for Yado! I also hope that you can continue to support Yaduo. When you are free, you often come to see Duoer, drink tea, read a book, sincerely welcome you to visit Ya Duo again! Duoer will always work hard, hope to get your full five points of praise next time!
Bat Erdene
Superior 2-bed Room
Stayed in Jun 2024
Solo travelers
33 review
4.0/5
Very Good
Posted on Jul 22, 2024
Close to airport. 15 mins by taxi. New hotel that better hygiene than near by hotels. Not suitable for long time stays. Because nothing interesting near by.
Response from Property: With such a good review from you, we feel happy no matter how hard it is. Your praise is really exciting and makes us immersed in it for a long time...^_^. Thank you for sharing and your choice. The hotel partners will never let you down and are committed to providing the best service to every distinguished guest. We are very sorry that we failed to get a five-point praise from Duoyou this time. In the future, Duoyou will work harder to let Duoyou feel our sincerity. Finally, Duoyou wish you a beautiful and eternal life.
Guest User
Superior 2-bed Room
Stayed in Oct 2024
Family
2 review
4.0/5
Very Good
Posted on Nov 13, 2024
Booked this hotel for 1 night in Beijing while in transit. The location is really convenient, about 10 min to the capital airport by taxi. The stuff doesn’t speak English, but willing to help, so we were able to communicate via Google translate 😅 The hygiene is quite average, although the hotel is new, but not so well maintained as it could be.
Response from Property: Dear guests, Hello! Thank you for such a detailed review sharing, and I'm sorry for leaving you a small regret during this stay. We always pursue to create a perfect stay experience for guests, your comments and suggestions will help us continue to improve and maintain a high level of service facilities, so that our service is becoming more and more perfect, I believe that you will have a new experience in your next stay, we sincerely look forward to your visit again, Atour is committed to providing high-quality hotel services and lifestyle products to new middle-class consumers, and integrates comfort into the design of Xiangzhao (restaurant), bamboo residence (24-hour reading space), sweat (gym), dust (laundry room), and Sugui (guest room). , warm, quiet design style, elaborate and elegant, original. The room is equipped with a Plante mattress, naked bedding, high-end international brand bath set, idle to Atour Book Side Sleep, a book and a tea, a listening to the heart of the flowers The hotel has launched a tea, free room upgrade, three-minute check-in, memo poems, late check-out, night post meal warming, Lvmeng Road early, Don't have a sweet spring, pre-arrival confirmation and other services, I hope you have a good experience in the hotel.
GC_ES
Superior Queen Room
Stayed in Oct 2024
Business travelers
20 review
4.2/5
Very Good
Posted on Nov 7, 2024
the bed was very dirty, probably because the house keeping work is not up to standard. despite that, the hotel is very new and near airport.
Response from Property: Dear friends, received your four comments, Duoer is really very pricked heart, I am sorry. This is a beautiful misunderstanding. When you say the bed is dirty, you should mean there are small black spots on the bed. Yatuo uses Xinjiang cotton, the small black spots you see are bare cotton seeds, not unclean. I'm sorry for the bad experience. Looking forward to your next visit.
Krista
Superior Queen Room
Stayed in Sep 2024
Business travelers
28 review
5.0/5
Outstanding
Posted on Nov 6, 2024
helpful and friendly staff and comfortable rooms and amenities. It would be great if staff would try to speak more slowly when communicating with people who have less native language skills (we did ask each individual :P ). We appreciate it!
Response from Property: First of all, thank you very much for your trust in many hotels to choose Atour, to provide you with high-quality and considerate service is our unshirkable responsibility, so that you can feel the warmth in a strange city, the hotel strives to provide the most intimate and meticulous service for each guest, to bring a value-added experience to each guest, looking forward to your stay again!
Guest User
Superior Queen Room
Stayed in Nov 2024
Family
10 review
5.0/5
Outstanding
Posted on Jan 16, 2025
Very friendly and helpful staff. Room was great too. Very close to the airport.
Response from Property: 感謝您對亞朵的支持與厚愛,茫茫人海就偏偏與您相遇,不得不説這是一種緣分,所以緣分這東西可遇不可求。遇見了就是一生,感謝您成為朵粉,亞朵酒店。始於酒店。不止於酒店,不忘初心,方得始終!朵朵遍地開,希望有您路過的城市都有一家亞朵,能讓您有個温暖港灣~
Vladimir
Executive Queen Room
Stayed in Mar 2024
Business travelers
6 review
2.2/5
Posted on Apr 19, 2024
If you're not Chinese, you can't come here! Only Chinese people are given tea at the reception! I paid for a luxury room, they gave me a simple room, they refused to change it!😡😡 The air conditioning in the room does not work, the TV does not work! refused to help! They don’t want to speak English! and this is the capital of China!!!!! I'm from Russia, but they have no respect for foreigners! horror!
Response from Property: Hello, I am very sorry that this stay is not satisfactory to you. First of all, our hotel would like to sincerely apologize to you. As for the question you raised, I will answer it for you. The executive king room you booked has many rooms, and the picture you saw is only one of them. Because not all rooms have the same pattern, the layout of each room will be slightly changed. The size of the executive queen bed is the same and you can rest assured that there is absolutely no such situation as cheating you into giving you a small room.As for the problem that the front desk did not serve you tea, I will re-train the front desk. They did not do a good job. As a manager, I also apologize to you. I will find someone to repair the TV problem as soon as possible today. I am very sorry for bringing you a bad check-in experience. We welcome international friends to stay in the hotel
Guest User
Superior Queen Room
Stayed in Aug 2024
Family
1 review
3.2/5
Posted on Sep 16, 2024
Easy to access from the airport & always comfy bed at Atour locations. Only complaint is that we booked a non-smoking room and upon arrival, our room reeked of cigarette smoke. Typical for this region, but the hotel staff was quick to help relocate us to a new room. Very clean & comfortable in the new room. Large and comfortable rooms.
Response from Property: Dear friends: We feel very unhappy to receive your three-point review, from the review can be seen that you are not very satisfied with this stay, we are deeply sorry. All of our hotels are non-smoking rooms, and it is true that some guests smoke in the rooms. We have informed the rooms to strengthen the cleaning of room hygiene and odor. We are very sorry that you are not satisfied with our stay this time, and we will take your suggestions seriously and make rectification immediately. Look forward to your next visit, wish you a happy life.
Breno Cotta Badaro
Superior Queen Room
Stayed in Oct 2024
Business travelers
23 review
5.0/5
Outstanding
Posted on Jan 24, 2025
As usual the atour hotels are top notch quality and always a pleasure to stay
Response from Property: 親愛的朵友:朵兒的微笑,熱情貼心的服務,我們不僅僅是一家酒店,我們是一種 生活方式,我們送上的是一種情懷,我們開心生活,積極主動,希望感染到每一位客人, 希望您帶着亞朵最初的夢走遍全球,不忘初心,方得始終......
Kamilla
Superior 2-bed Room
Stayed in Jul 2024
Family
3 review
4.5/5
Great
Posted on Aug 16, 2024
Hotel is nice, rooms are spacious, beds and linen were good. Very much enjoyed staying overnight. The have to improve reception staff training. The girl, who was checking in, didn’t give proper information about WiFi and shuttle bus schedule, breakfast time. Just asked passport and gave the key, couldn’t understand basic English.
Response from Property: Hello, thank you for your stay. First of all, thank you for your affirmation of us. It's a pity that Duo Er did not receive a five point rating from Duo You this time. It's our great honor to satisfy you. Duo Er will never forget our original intention and provide an efficient and high-quality accommodation environment for every guest who comes here. Our breakfast is a combination of Chinese and Western self-service, and detailed service has always been our focus. We will strengthen the training of front desk staff, listen to and adopt your suggestions, and strive to improve the overall service quality. We look forward to your next stay with the most enthusiastic service.
Brito
Superior 2-bed Room
Stayed in Apr 2024
Business travelers
21 review
4.0/5
Very Good
Posted on Jul 31, 2024
Very convenient location and accessible if you have an early morning flight from Beijing Capital Airport
Response from Property: Dear Duoyou, thank you for your stay. First of all, thank you for your affirmation of us. It is regrettable that Duoyou did not receive a five point rating this time. It is our great honor to satisfy you. Duoyou will never forget our original intention and provide an efficient and high-quality accommodation environment for every guest who comes here. Our breakfast is a combination of Chinese and Western self-service, and detailed service has always been our focus of pursuit. We will listen to and adopt your suggestions, and strive to improve the overall product quality. We look forward to your next stay with the most enthusiastic service.
Guest User
Superior Queen Room
Stayed in May 2024
Solo travelers
29 review
5.0/5
Outstanding
Posted on Jun 29, 2024
Nice hotel and very helpful staff. Definitely would stay here again. Comfortable stay.
Response from Property: See your five points of praise, suddenly feel full of strength, first of all thank you very much for your trust in many hotels to choose a duo, thank you for our service recognition, Duoer heart is very happy. Hotel Duo children strive to provide the most intimate and meticulous service for each guest officer, for each guest officer to bring value experience.
Linda
Executive Queen Room
Stayed in Jul 2023
Solo travelers
5 review
4.7/5
Amazing
Posted on Aug 25, 2023
This is a very clean and modern hotel. My room was spacious and comfortable, with wireless charging available as well as usb ports and plug points. The shower was large and the toiletries they provide are good quality - there are big refillable bottles of shampoo, conditioner and body wash so no wasteful single use small bottles. The hotel has an excellent laundry service and provides all the necessary detergents, softeners etc. There was a big selection at breakfast - it would have been nice to have a few more descriptions on the food and allergen information. I had to stay an extra night due to my flight being rescheduled and they accommodated this with no problem. Travellers using PEK airport should be aware that this hotel is not walking distance, but it is only a short ride in the taxi to/from the airport.
Response from Property: Dear Duoyou, thank you for your review. Your encouragement is the driving force for us to move forward! We start from the hotel but don't stop at the hotel. Our attentive service and sweet smile will make you feel like going home. Atour Hotel is a humanistic hotel with the theme of reading and local photography. We have a 24-hour free book bar in the lobby - Bamboo House. You can borrow it for free. After becoming our Atour member, you can also return it to another place! Our service can We will bring you more surprises and touches, and we look forward to your next visit!
Philip Strang
Superior 2-bed Room
Stayed in Dec 2023
Solo travelers
23 review
4.5/5
Great
Posted on Feb 2, 2024
It is very clean and perfect for a night before catching an early morning flight at Capital Airport.
Response from Property: 感謝親親的點評! 您的滿意就是朵兒最大的動力, 您的鼓勵就是朵兒能量的源泉, 您的青睞就是朵兒前進的朝氣, 千言萬語匯成一句話, 感謝您對亞朵酒店的支持。
Guest User
Superior 2-bed Room
Stayed in Dec 2023
Travel with friends
2 review
3.0/5
Posted on Jan 11, 2024
The room was good with a lot of digital gadgets. The hotel is located to a small park, which I think will be really cool in the summer times. I decided to book this hotel because of the pick-up service. Unforturtally was my pick-up request per email not accepted, and I was required to request the pick-up per phone. For my luck, a flight attendant helped me with her china phone. Thanks to her, the hotel was informed to pick me up. Then finally I got picked-up two hours later as planned in my original request (per mail). The car was really cool with electronic engine and massage function.) But I found it inappropriate that the driver made fun of the fact that I could have put on an extra sweater while waiting for him in the cold. Maybe I just hadn't gotten used to the Chinese humor yet or was too exhausted from my flight. The breakfast was good and plentiful.
Response from Property: Dear Duoyou, thank you very much for your recognition of our hotel room, hotel location and breakfast. The email you mentioned requires pick-up and pick-up at the airport. I am really sorry that such business has not been opened at the hotel. We will try our best to follow up. We will do our best to meet your needs. Also, the pick-up driver you mentioned meant to make fun of you. First of all, I would like to apologize to you for your misunderstanding. First of all, the driver definitely did not mean to make fun of you. He was just seeing you in the cold winter. It's colder and reminds you to put on more clothes. This is a good intention in China. Thank you for your suggestion and let us know our shortcomings. I hope you can give us a chance to serve you again and see a brand new us. The hotel is located in Shunyi No. 28 Tianzhu Street, District, adjacent to the Line 15 subway station, China International Convention and Exhibition Center, and Capital International Airport. It is only 10 minutes away from the Capital Airport. We sincerely look forward to your visit again!