Colosseum Marina Hotel

Mosquito nest, you never know how many mosquitoes there are

Very beautiful

The room was perfectly tidy and the cleaners were quite polite and friendly. However, one wall of the room had a terrible smell (we couldn’t figure out what it was). The exhaust fan in the bathroom was not working, so black stains were forming on the ceiling above the shower. The hairdryer was very old, to the point that it couldn’t even properly dry short hair. There was also no toothbrush provided. The bed was rather hard, which naturally caused discomfort while sleeping. In the spa, the wet sauna was not working, nor was the jacuzzi. When the description says “spa & sauna,” naturally there is an expectation that they function. The water in the outdoor pool was not at a balanced temperature; it was quite cold. The bottom of the outdoor pool also needed cleaning. In the jacuzzi, tiles had come off the floor, and as a result, there was also sand scattered around. The staff were rather unfriendly, which highlighted their unprofessionalism. Even when we first arrived, they greeted us with stiff expressions, despite us always approaching them kindly. Whenever we ordered something, the looks they gave us made us feel almost guilty, as if we were inconveniencing them by placing an order :). Finally, according to the booking confirmation, our check-out time was set for 12:30. However, when we went back to the room at 12:06, we couldn’t open the door because our key card had already been blocked. When I mentioned this, the response I received was: “Well, that’s what you wanted, but did you ask anyone?” The fact that I had a booking confirmation with these details clearly means those details should be honored. If there are conditions that require contacting the hotel in advance, this should be clearly stated somewhere. Overall, the staff’s behavior, expressions, gestures, and body language all emphasized a clear lack of professionalism and disrespect toward guests. The hotel only had a Liberty Bank payment terminal, which was also inconvenient if you had a card from another country. We were unable to pay with an American bank card for this very reason. While the issue was eventually resolved, it naturally caused unnecessary discomfort.