Ofelya G
December 28, 2024
SCAM SCAM SCAM. Avoid this place like the plague. It will ruin your vacation for sure as it did ours. Once booked, we went to the reception to check in after a long trip. It turned out they had no idea about the reservation and we had to call the number which no one was picking up. I was with my elderly mother who was very tired and we had to wait forever. The building was super crowded with a lot of people in a similar situation. The so called manager who is SO RUDE finally picked up the phone when the receptionist called him. It turned out we had to go to a different building in the scorching heat and go to the 8th floor where his "office" is. Long story short, we got charged extra, he accepted only cash and gave us no invoice. I would tell him to go go to hell but since I was with my mom, I had to get the room as she was very tired. The manager is literally the worst, the rudest you'll ever find. We left after just 2 days because this building is so awful, you have to wait for an hour for the elevators, the staff is SO rude, and it is a NO, a big NO! If you want to spend your vacation feeling super stressed and disrespected by the so called manager, then and only then you can rent at Orbi City.