Four Points by Sheraton Batam

beautiful rooms , nice people , great service , generous breakfast

Central hotel not much place to visit and shopping with. Need more in house programs

Have a great experience during stay in the hotel

Food was good in terms of breakfast but to take note the towels has blood stains on them. Also the service of the hotel staff was not as good as they checked me in late 30 mins late despite already being there at 3.30pm. The beds are horrible it gave me pain on my neck and back. Also to note the hotel is relatively small and rooms are small. The location is in the middle of some bazaar and loads of bars cafes and traffic which will be grinded with noise from singers to beeping of horns. My bets are to avoid entirely staying here altogether.

It's a mere 10 mins car ride from harbour bay ferry terminal. We booked 2 rooms and requested for connecting room, the beds in twin room were huge cos they combined 2 super single beds. Service was pretty good 8/10 for me, though some junior staff were not so experienced or conversant in english but they tried their best. Told 1 service staff that we were short of 1 set of cutlery, he nodded and went into the kitchen, came out but resumed with his usual duties. I wasnt sure if he understood or he forgot about my request but i approached another staff who quickly attended to our request. We stayed for 2 nights and both breakfast menu were the same. There werent much choice at the breakfast table given it is a 4-star hotel. I stayed during the vesak day long holiday weekend and surprisingly it wasnt as crowded as i expected, in fact tables are readily available when i went at 9.30am. Pool is small and the kids complained of pool residue when they showered. Ordered grab food and they will call to ask if we would prefer self collection or have it delivered to the room. Water pressure was low and i took double the time to shower. If u are not fussy with the water pressure, it's quite a nice place to stay.