Pacific Palace Hotel
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1 night
1 room, 2 adults, 0 children
All properties in Batu Ampar

Pacific Palace Hotel

Jl. Duyung, Sungai Jodoh, Kec. Batu, 29432 Batu Ampar, Batam, Riau Islands, Indonesia
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hotel overview picture
Last booked 9 hrs ago
Highlights
Cozy rooms
Varied breakfast
Free parking
Ideal location
Excellent service
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Amenities
Indoor swimming pool
Sauna
Spa
Massage room
Executive lounge
Gym
Public parkingFree
EV charging station
All amenities
Property Description
With a stay at Pacific Palace Hotel in Batam, you'll be within a 5-minute drive of Harbour Bay Ferry Terminal and Nagoya Hill Mall. This spa hotel is 5.1 mi (8.2 km) from Batam Centre Ferry Terminal and 1.5 mi (2.5 km) from Grand Batam Mall.
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8.8/10
Very Good
nice service, love their surprise😍
All 144 reviews
Surroundings
Airport: Hang Nadim International Airport
(19.7 km)
Landmarks: Masjid AL UKHUWAH
(180m)
Landmarks: Kilas 7 Tv
(460m)
Landmarks: Masjid Nurul Hikmah
(500m)
Landmarks: Nite & Day Hotel Batam - Jodoh Square
(510m)
Landmarks: Masjid Nurul Falah
(530m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Cabin Twin Room
6

Cabin Twin Room

2 Single bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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Deluxe Twin Room
16

Deluxe Twin Room

2 Single bed
Air conditioning
Private bathroom
Minibar
TV
Room Details
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Pacific Suites
5

Pacific Suites

Bedroom 1:1 King bed ● Bedroom 2:2 Single bed
80m² | Floor: 7
Has window
Non-smoking
Room Details
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Sanrio Themed Family Suite
1

Sanrio Themed Family Suite

1 Single bed and 1 Queen bed
Has window
Non-smoking
Room Details
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Cabin Double Room
16

Cabin Double Room

1 Queen bed
24m² | Floor: 2-3
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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Deluxe Triple Room
16

Deluxe Triple Room

1 Queen bed and 1 Single bed
Has window
Non-smoking
Air conditioning
Minibar
Private toilet
Wardrobe
Room Details
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Executive Suite
18

Executive Suite

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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Deluxe Double Room
17

Deluxe Double Room

1 Queen bed
Air conditioning
Private bathroom
Minibar
TV
Room Details
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Deluxe Family Room
2

Deluxe Family Room

1 Single bed and 1 Queen bed
Non-smoking
Room Details
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Guest Reviews

8.8/10
Very Good
144 reviews
This property hasn't received any negative reviews in the past 1 month.
  • Cleanliness8.7
  • Amenities8.6
  • Location8.7
  • Service9.0
Average for similar properties in Batu Ampar
Most Mentioned
Review summary
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Location: Many guests appreciated the hotel's convenient location, situated near ferry terminals, food courts, seafood restaurants, and major shopping malls. Walking access to scenic spots like a nearby beach was also noted.(based on 23 reviews)
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 1, 2025
Convenient transportation, very close to the pier, rich breakfast, elegant and comfortable environment
Original TextTranslation provided by Google
p‍o‍o‍i‍y‍e‍e‍ ‍h‍o‍h
July 30, 2025
nice service, love their surprise😍
F‍a‍r‍h‍a‍n‍ ‍H
July 28, 2025
Very friendly staff and good food. Also, the swimming pool is nice, along with sauna facility. Overall, a good hotel to visit with friends and family.
F‍a‍r‍a‍h‍ ‍C‍h‍i‍n‍n‍i
July 26, 2025
Good location
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 26, 2025
Hotel is old but rooms are clean, toilet is very big. Breakfast spread has a lot of choices. Down side of this stay is we were put in a room beside another one undergoing renovation works so the chemical smells that came into our room (also perhaps through the centralised A/C system) was not pleasant. Counter staff are helpful and friendly, initially couldn't find our booking via trip.com but managed to find it after. Also let us have an early check-in (we went on an off-peak wednesday noon) Location is near harbour bay ferry terminal and easy to Grab/Gojek elsewhere. However no popular attractions/main malls within walking distance. The hotel provides free shuttle services to main malls at fixed timings, which is a plus. Pluses and minuses but in view of the really affordable price, overall a good stay.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 21, 2025
Rooms are old but still cleaned relatively well. Service from staff is great.
T‍o‍m‍m‍y‍ ‍T‍e‍o‍ ‍w‍ ‍k
July 13, 2025
OK overall
T‍h‍u‍n‍d‍e‍r‍c‍a‍t‍s
July 13, 2025
Furniture rather worn out. Breakfast average. Aircon powerful 👍👍👍.

Services & Amenities

Indoor swimming pool
Spa
Gym
Bar
Restaurant
Conference room
Restaurant
Restaurant
Cuisine: Chinese
More Amenities
Internet
Indoor swimming pool
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Transportation
Front Desk Services
Languages Spoken
Food & Drink
Health & Wellness
Activities
Public Areas
Cleaning Services
Facilities for Children
Business Services
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 11:00

Front desk hours: 24/7

Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
StyleBuffet
AgeFee
Adult
Buffet:IDR 139,000 (approx. PHP 490.82) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of IDR 300,000 (approx. PHP 1,059.32) is charged.
Deposit Payment MethodsThis property accepts cash
Deposit RefundThe deposit will be returned to the original account of payment on the day of check-out.

Pets
Pets are not allowed

Age Requirements
There is no age limit for checked in guests.

Paying at the Hotel

  • Cash

Property Description

  • Opened: 2008
  • Renovated: 2018
  • Number of Rooms: 180
With a stay at Pacific Palace Hotel in Batam, you'll be within a 5-minute drive of Harbour Bay Ferry Terminal and Nagoya Hill Mall. This spa hotel is 5.1 mi (8.2 km) from Batam Centre Ferry Terminal and 1.5 mi (2.5 km) from Grand Batam Mall.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 hot tubs, a nightclub, and a health club. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall. If you'd like to spend the day shopping, you can hop on the shuttle (surcharge).

Grab a bite at Athena Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.

Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. A roundtrip airport shuttle and a ferry terminal shuttle are provided for an additional charge.

Make yourself at home in one of the 180 air-conditioned rooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Bathrooms have hair dryers and slippers. Conveniences include phones, as well as safes and desks.

Frequently Asked Questions

What is the cancellation policy for Pacific Palace Hotel?

The cancellation policy for Pacific Palace Hotel varies depending on the type of room and booking conditions.

What are the check-in and check-out times at Pacific Palace Hotel?

Standard check-in time at Pacific Palace Hotel is 15:00 and check-out time is 11:00.

Can I bring my pet inside the Pacific Palace Hotel?

As much as we love pets, unfortunately, we are unable to accommodate them in Pacific Palace Hotel.

Is there a restaurant at Pacific Palace Hotel?

Yes, Pacific Palace Hotel offers on-site dining. You can enjoy a variety of Chinese dishes, all prepared with carefully selected, high-quality ingredients.

How far is the Pacific Palace Hotel from the closest airport?

The closest airport is Hang Nadim International Airport, and it is about 31 mins from hotel by car (19.7 km).

Is airport shuttle service offered by Pacific Palace Hotel ?

No, the Pacific Palace Hotel doesn't offer airport transfer services.

About This Property

Nearest AirportHang Nadim International Airport
Distance to Airport19.68KM
Average Price FromPHP3538
Hotel Star Rating4