Pacific Palace Hotel
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1 night
1 room, 2 adults, 0 children
All properties in Batu Ampar
Pacific Palace Hotel
Jl. Duyung, Sungai Jodoh, Kec. Batu, 29432 Batu Ampar, Batam, Riau Islands, Indonesia
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Last booked 9 hrs ago












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Amenities
Indoor swimming pool
Sauna
Spa
Massage room
Executive lounge
Gym
Public parkingFree
EV charging station
All amenities
Property Description
With a stay at Pacific Palace Hotel in Batam, you'll be within a 5-minute drive of Harbour Bay Ferry Terminal and Nagoya Hill Mall. This spa hotel is 5.1 mi (8.2 km) from Batam Centre Ferry Terminal and 1.5 mi (2.5 km) from Grand Batam Mall.
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8.8/10
nice service, love their surprise😍
All 144 reviews
Surroundings
Airport: Hang Nadim International Airport
(19.7 km)
Landmarks: Masjid AL UKHUWAH
(180m)
Landmarks: Kilas 7 Tv
(460m)
Landmarks: Masjid Nurul Hikmah
(500m)
Landmarks: Nite & Day Hotel Batam - Jodoh Square
(510m)
Landmarks: Masjid Nurul Falah
(530m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies

6
Cabin Twin Room
2 Single bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
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16
Deluxe Twin Room
2 Single bed
Air conditioning
Private bathroom
Minibar
TV
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5
Pacific Suites
Bedroom 1:1 King bed ● Bedroom 2:2 Single bed
80m² | Floor: 7
Has window
Non-smoking
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1
Sanrio Themed Family Suite
1 Single bed and 1 Queen bed
Has window
Non-smoking
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16
Cabin Double Room
1 Queen bed
24m² | Floor: 2-3
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
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16
Deluxe Triple Room
1 Queen bed and 1 Single bed
Has window
Non-smoking
Air conditioning
Minibar
Private toilet
Wardrobe
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18
Executive Suite
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
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17
Deluxe Double Room
1 Queen bed
Air conditioning
Private bathroom
Minibar
TV
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2
Deluxe Family Room
1 Single bed and 1 Queen bed
Non-smoking
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Guest Reviews
8.8/10
Very Good
144 reviews
This property hasn't received any negative reviews in the past 1 month.
- Cleanliness8.7
- Amenities8.6
- Location8.7
- Service9.0
Average for similar properties in Batu Ampar

Review summary
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Location: Many guests appreciated the hotel's convenient location, situated near ferry terminals, food courts, seafood restaurants, and major shopping malls. Walking access to scenic spots like a nearby beach was also noted.(based on 23 reviews)

Guest User
August 1, 2025
Convenient transportation, very close to the pier, rich breakfast, elegant and comfortable environment
Original TextTranslation provided by Google

pooiyee hoh
July 30, 2025
nice service, love their surprise😍

Farhan H
July 28, 2025
Very friendly staff and good food.
Also, the swimming pool is nice, along with sauna facility.
Overall, a good hotel to visit with friends and family.

Farah Chinni
July 26, 2025
Good location

Guest User
July 26, 2025
Hotel is old but rooms are clean, toilet is very big.
Breakfast spread has a lot of choices.
Down side of this stay is we were put in a room beside another one undergoing renovation works so the chemical smells that came into our room (also perhaps through the centralised A/C system) was not pleasant.
Counter staff are helpful and friendly, initially couldn't find our booking via trip.com but managed to find it after. Also let us have an early check-in (we went on an off-peak wednesday noon)
Location is near harbour bay ferry terminal and easy to Grab/Gojek elsewhere. However no popular attractions/main malls within walking distance. The hotel provides free shuttle services to main malls at fixed timings, which is a plus.
Pluses and minuses but in view of the really affordable price, overall a good stay.

Guest User
July 21, 2025
Rooms are old but still cleaned relatively well. Service from staff is great.

Tommy Teo w k
July 13, 2025
OK overall

Thundercats
July 13, 2025
Furniture rather worn out. Breakfast average. Aircon powerful 👍👍👍.
Services & Amenities
Most Popular Amenities
Indoor swimming pool
Sauna
Spa
Additional charge
Massage room
Executive lounge
Gym
Public parking
Free
EV charging station
24-hour front desk
Luggage storage
Bar
Nightclub
Restaurant
Karaoke
Additional charge
Taxi booking service
Conference room
Additional charge
Business center
Multi-function room
Children's pool
Wi-Fi in public areas

Indoor swimming pool

Spa

Gym

Bar

Restaurant

Conference room
Restaurant
Restaurant
Cuisine: Chinese
More Amenities
Internet
Wi-Fi in public areas
Indoor swimming pool
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Public parking
Free
Car charging facilities
Transportation
Taxi booking service
Front Desk Services
24-hour front desk
Concierge service
Express check-in and check-out
Safe at front desk
Luggage storage
Languages Spoken
Indonesian
Food & Drink
Convenience store/kiosk
Bar
Halal meals provided
Room service
Health & Wellness
Gym
Massage room
Sauna
Spa
Additional charge
Public baths
Fitness session
Activities
Karaoke
Additional charge
Nightclub
Public Areas
Executive lounge
Elevator
ATM
Cleaning Services
Dry cleaning
Additional charge
Laundry service (on-site)
Additional charge
Facilities for Children
Children's pool
Business Services
Multi-function room
Multimedia display system
Conference room
Additional charge
Business center
Fax/copying service
Additional charge
Safety & Security
First aid room
First aid kit
Fire extinguisher
Security personnel
Intruder alarm
Smoke detector
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 11:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBuffet
Age | Fee |
---|---|
Adult | Buffet:IDR 139,000 (approx. PHP 490.82) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of IDR 300,000 (approx. PHP 1,059.32) is charged.
Deposit Payment MethodsThis property accepts cash
Deposit RefundThe deposit will be returned to the original account of payment on the day of check-out.
Pets
Pets are not allowed
Age Requirements
There is no age limit for checked in guests.
Paying at the Hotel
- Cash
Property Description
- Opened: 2008
- Renovated: 2018
- Number of Rooms: 180
With a stay at Pacific Palace Hotel in Batam, you'll be within a 5-minute drive of Harbour Bay Ferry Terminal and Nagoya Hill Mall. This spa hotel is 5.1 mi (8.2 km) from Batam Centre Ferry Terminal and 1.5 mi (2.5 km) from Grand Batam Mall.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 hot tubs, a nightclub, and a health club. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall. If you'd like to spend the day shopping, you can hop on the shuttle (surcharge).
Grab a bite at Athena Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.
Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. A roundtrip airport shuttle and a ferry terminal shuttle are provided for an additional charge.
Make yourself at home in one of the 180 air-conditioned rooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Bathrooms have hair dryers and slippers. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 hot tubs, a nightclub, and a health club. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall. If you'd like to spend the day shopping, you can hop on the shuttle (surcharge).
Grab a bite at Athena Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.
Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. A roundtrip airport shuttle and a ferry terminal shuttle are provided for an additional charge.
Make yourself at home in one of the 180 air-conditioned rooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Bathrooms have hair dryers and slippers. Conveniences include phones, as well as safes and desks.
Frequently Asked Questions
What is the cancellation policy for Pacific Palace Hotel?
The cancellation policy for Pacific Palace Hotel varies depending on the type of room and booking conditions.What is the cancellation policy for Pacific Palace Hotel?
What are the check-in and check-out times at Pacific Palace Hotel?
Standard check-in time at Pacific Palace Hotel is 15:00 and check-out time is 11:00.What are the check-in and check-out times at Pacific Palace Hotel?
Can I bring my pet inside the Pacific Palace Hotel?
As much as we love pets, unfortunately, we are unable to accommodate them in Pacific Palace Hotel.Can I bring my pet inside the Pacific Palace Hotel?
Is there a restaurant at Pacific Palace Hotel?
Yes, Pacific Palace Hotel offers on-site dining. You can enjoy a variety of Chinese dishes, all prepared with carefully selected, high-quality ingredients.Is there a restaurant at Pacific Palace Hotel?
How far is the Pacific Palace Hotel from the closest airport?
The closest airport is Hang Nadim International Airport, and it is about 31 mins from hotel by car (19.7 km).How far is the Pacific Palace Hotel from the closest airport?
Is airport shuttle service offered by Pacific Palace Hotel ?
No, the Pacific Palace Hotel doesn't offer airport transfer services.Is airport shuttle service offered by Pacific Palace Hotel ?
About This Property
Nearest Airport | Hang Nadim International Airport |
---|---|
Distance to Airport | 19.68KM |
Average Price From | PHP3538 |
Hotel Star Rating | 4 |