Guest User
July 1, 2024
Being resident in Bath, I go to Hall & Woodhouse in Old King Street fairly frequently but had never been to the Boathouse so went there for lunch with a friend, which was excellent. Waiting staff were friendly and the food very good. As I had friends visiting Bath for the weekend, I booked a specific table for Sunday lunch. Upon arrival I was advised that the table was still occupied and when I asked what other table they could offer, the manager, said there were no other tables available and that he had no idea when one would be. When I questioned why, his response was "it's a Sunday and we're very busy". He did not go out of his way to help or offer a solution, he just let my party stand there wondering what we should do. After a while a couple, who were leaving offered us their table, which was not ideal as it was by the door to the outside area and very cold. I emailed head office of Hall & Woodhouse who said they would pass the message and ask the Boathouse to respond. They didn't. When I wrote again to the head office they said once again that they would chase it and get them to respond, 3 months later still nothing. So, a word of warning to any potential diners for Sunday lunch at The Boathouse, Bath - even double checking your booking may not be sufficient to guarantee that when you arrive your table will be secured, or indeed they will be able to accommodate you. I will put this down to unfortunate experience, and certainly not what I have come to associate with the Hall & Woodhouse brand as a whole.