The Bird, Bath

A beautiful and special interior design in the lobby and rooms ! The breakfast is really good with variety selection! You can walk into all attractions point by foot from the hotel ! They provide very good service no matter the reception, bar ! I enjoy to stay in The Bird Bath !

The staff were really friendly and sweet! The location is good about 10-15mins walk into central town. Our room was well equipped with a dyson hair dryer. The breakfast was also really lovely. The toilet in the room we stayed in was in a little bit of an awkward position or else this would have recieved 5 stars!

It’s a beautiful property close to the city centre Amazing staff and extremely welcoming, room facilities were good and the room was nice The ladies at the reception gave us a tour of the hotel and there were welcome goodies and fresh milk for guests which is a rarity in UK hotels so we really appreciated it Overall would definitely recommend

Despite some nice touches, it flatters to deceive mainly due to the disorganised service and lack of care and attention to detail. On countless occasion, pre-arranged agreements weren't upheld, which resulted in a continual shifting of plans. Whether that were tables not being pre-organised for the right number in the party to added extras not being in the room or simple discussions being forgotten or ignored. On arrival we had to change our room as the one provided didn't meet the needs or standards expected. Champagne and flowers were supposed to be there on arrival but were not. A birthday breakfast was supposed to have accompanying birthday balloons but didn't. Starters for dinner were cold. Certain dishes on the menu were served without the correct ingredients. The dishes were over priced and lacked basic sides for the price and the service was under staffed and chaotic. On check out, the bill was put on someone else's room, which, if unchecked would have rendered another guest and enormous bill to pay. Residents are charged for parking where as guest can park for free - if any one can explain the logic on this i'm all ears... All in, it's just not very well managed. It appeared and felt understaffed. Is over priced and lacks the care and attention you'd expect when booking Mr and Mrs Smith level accommodation. All of these points were put to the management team in a closed email but no reply was received, despite chasing for a follow-up discussion. If you expect good service for this price point, this isn't for you. Bath lacks good hotels epitomised by The Bird.

Loved this hotel. The team were really helpful and friendly and could not have made us more welcome, Beautiful rooms, lovely chandeliers and coffee machine very nice. Look forward to coming back.