echo1712
September 27, 2024
The hotel staff are extremely unfriendly! I had already notified the late check-in before arriving. Due to flight problems, I could not reserve a room for the guest, wasting one night's room money. Requested compensation for one night's stay but no follow up was given.
I find that Holiday Inn hotels in the UK are all very poor. I have stayed in Birmingham and Bath, and one room was unavailable for reservations, while another room was unavailable for reservations. I hope the management will face up to the problem!
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