The Ayrlington

We booked three rooms for this trip. The actual layout and facilities of the rooms are old and not as beautiful as the pictures. They belong to the family hotel type. But this is not the worst. The worst is the arrogant service attitude and the inhumane handling of problems. The check-out time set by the hotel is unusual. We must leave before 10:30 am. Due to the delay of our trip, we arrived at the hotel at more than 12 o'clock in the morning of the next day. We were unable to get up early. After breakfast and packing our luggage, we checked out at the front desk at 11:10. We were required to pay an overtime fee of 60 pounds for the 40-minute overtime. The front desk staff completely ignored our communication requests and were very indifferent throughout the whole process. There was only one sentence: This is a regulation and must be paid. As a service industry, do you regard yourself as a law and regulation? The customer-oriented service concept is gone. I have stayed in all the hotels in China and abroad for business trips, and none of them is so unreasonable and harsh. Most of the service staff have a ** face and ignore it. Only the breakfast chef, a Filipino lady, is polite and kind, and the service is thoughtful. In short, if you don't want to spend money to suffer, it is strongly recommended to avoid this hotel. After all, Bath, as a tourist city, has many hotels to choose from