Barry Island

The location near the train station, beach, and airport is convenient for exploring the area. Guests appreciate the friendly and efficient staff. The accommodation offers good value for money and a great breakfast.

I'm writing this review as I'm disgusted with how I haven't been dealt with yet. The service from premier inn and higher up staff have been appealing. Myself , my sister and two children were sharing a family room. We had took our bags to the room and headed out for the day. When we got back we had noticed things such as things not been cleaned properly and a juice bottle left under the bed. When I got into the single bed that night I was coming up in rashes and non stop itching. I called down to reception and the man said I can either move rooms or on checkout someone will talk to me about it. We couldn't move all of us at 9.30 when the kids were asleep so I decided to share the double bed with my sister and nephew. In which I wasn't itching in this bed. When I checked out in the morning I raised my concerns because I wasn't asked how my stay was. And all the lady said on check out was thanks for letting me know.... I then did a further complaint as we had spent money for a family night away and 3 of us had to share the bed and was very overwhelmed crowded and the rooms was not clean. I then hear back higher up to have someone say the staff said we had 4 children so they wouldn't refund as overcapacity. They lied. I emailed back and told them to check the cameras and check how many people I paid to have breakfast... It was 4 of us in total not 6. So the staff lied and I have not heard back from this which was August!!! I feel so disrespected that the staff have lied and that's why we can't have any sort of refund. I will not be returning and think whoever has lied needs a talking to! Own up to your mistake.

On arrival we went check in, the guy was wearing a woolly hat never stood to greet us remained seated the whole check in, found it a bit unprofessional. The room wasn’t the cleanest and with a toddler that touches everything and roams around I find this pretty unacceptable. We went to make a cup of tea to find the cups were both brown inside like they had never been washed. For a new hotel I found this quite dissatisfying. We won’t be returning to this hotel