Hotel Nineteen

Staying here at the moment, hotel side is superb, check in was fast, efficient staff, rooms are great, very clean and comfortable. Went down to restaurant ordered my food at 7pm, food arrived 2 hours later, waitress did say the food might be an hour wait but didn’t expect 2 hour wait, when food arrived it was very nice though. No excuse given as to why the long wait, Won’t be eating here again! But would highly recommend hotel.

Rude staff and rude management. Wouldn’t stay here again, even if you paid me! Disgusting and disrespectful communication from staff. Do NOT stay here! Also couldn’t get a drink or any food from next door, as they are refurbing and the hotel did not tell us before booking.

Room was clean and very nice , very friendly staff , excellent food served at the restaurant , all round very good stay , highly recommend

*** Beware***fake charges and shocking customer service! I would recommend avoiding this hotel at all costs. After a quick over night stop over. Arriving at 7pm and leaving at 10am. To our surprise we received an email charging us for missing coat hangers. We took one overnight hold-all bag and didn’t even use the wardrobe. We arrived and left in same clothes. We called them, to be told that the person who answered on reception had carried out the audit on the room and these hangers were there and were missing when we left. We disputed this and were advised this would be passed to Management and CEO. We called a few days later asking for an updated to be told manager would called. Third time we called , managed to speak to the manager who told me the policy to charge for missing items.. again explained we did not use or even open the wardrobe doors. She replied they have no doors! I said well there you go we didn’t even notice this as we didn’t use it and literally just slept there. She talked over me to the point I had to tell to be quiet and listen to my complaint. I told her I didn’t like to be accused of stealing and made out to be a liar and that I believe her staff have incorrectly carried out the audit on room. When I asked how many hangers were missing she said all of them which was 5. I asked that she checked her CCTV as she would see no way we could fit 5 hangers in our bag and that we arrived and left in same clothes. When I said customer service was shocking and if this was not resolved then I would be living a negative review she changed her attitude and would carry out an investigation on staff and escalate to CEO. Now this charge was £12.50 and I sure a manager could resolve this easier. I advised her that I believe as we got this on a last minute cheap deal they have charged anything they could to make the room rate up. She said she would call us back. AGAIN still waiting another week and no answer!!! Shocking customer service and ridiculous replies to solving our issue!!! Ate in the bar and food was very basic and a bit greasy. Chips like cardboard with lots of small scrappy bits. Would expect better for the prices.

Went for a meal around 7pm Sunday evening. The food was truly terrible,I had surf and turf. The chips were small and bitty and obviously reheated,the peas were nearly white and tasteless they had been sat in a Bain Marie so long the mushrooms were soft and soggy having been treat the same way as the peas. The steak which I asked for medium rare was well done and very tuff. 2 of our party had fish and chips their chips were as mine were and the fish of a decent size but the batter was all slimy inside. Will not be returning!!

Just had a one night stay here 16th March hotel is excellent all rooms have been refurbished the staff where excellent from reception to the bar and restaurant nothing was too much trouble will definitely stay there again when up that way would highly recommend