Arc House Gracia

Worst management ever Although when making the booking, it showed that check-in is possible from 3PM to 6AM, I arrived at 10:30PM and couldn't check-in. I rang the bell, no one answered. They sent me a message that I could call them until midnight and I desperately called them for one hour on that night, no one picked up the call. I also tried reaching out to them via Whatsapp, only the chatbot answered my message. I tried making online check-in (as the bot suggested) but it failed because you need to inform them one day in advance. I did the booking 8:39PM on that day and apparently had no chance to inform them in advance. Although they were aware of my situation, they declined my refund request. I just hope my money, which you got by providing nothing but a night of struggle, significantly boost your business's success. Cheers!

The location is great! Close to everything you need and public transport. The staff are friendly and helpful. I stayed there for five days, and it was super quiet for a hostel where there is usually noise. The room is airy and the beds are good-sized. The only thing that is a bit annoying is the sensor lights in the bathroom. In the middle of a shower, you have to go out several times to turn the light on. So annoying. Also, unfortunately, there is no night check-in service, so you have to be prepared to avoid being left out..